Job Description
About Ronald McDonald House Charities Ronald McDonald House Charities (RMHC)of Eastern North Carolina provides comfort, care, and vital resources to families with seriously ill or injured children, helping them stay close to the medical care they need with the family support they deserve. Our programs create a community of compassion that strengthens families during challenging times.
Position Summary :
The Facilities Manager is responsible for overseeing the maintenance and facilities upkeep of all RMHC Eastern North Carolina programs. They provide on-site support and expertise for all special projects, including major repairs, renovations, and various tasks requiring an intermediate-high level of skill. They also provide direct supervision to the Housekeeper who takes care of day-to-day, basic cleaning/maintenance tasks. This position oversees the annual maintenance calendar and scheduling annual inspections for HVAC, fire safety, and other major facilities systems. In addition, this position is the main point of contact for facilities emergencies that may occur after hours or on the weekends. Essential Functions:
Facilities Oversight 1. Ensure that House Facilities are kept clean, functional, and safe. 2. Oversee daily facility operations, including HVAC, electrical, plumbing, security systems, vehicles, and overall building performance. 3. Ensure that all needed repairs and maintenance tasks are completed both efficiently and to a high standard of quality. 4. Utilize Family Registry to track repairs and scheduled maintenance. 5. Perform a variety of semi-skilled maintenance and repairs. 6. Set up facilities for inclement weather, meetings, and special events. 7. Coordinate with the Programs Team to effectively utilize volunteer work groups who come to assist with various building, cleaning, and organizing projects. 8. Maintain updated facilities policies and procedures. 9. In collaboration with House Operations Supervisor and Family Room Supervisor, oversee inventory of all House supplies for Moye and MCH Family Room (including family food, office, coke products, etc.), securing in-kind donations through local communities and RMHC partners. 10. Respond to overtime calls that occur after hours, on weekends, and on holidays. Special Projects & Inspections/Repairs Provide active on-site supervision of all major inspections and repairs, with support from the DOP. Select, schedule, and maintain strong relationships with contractors, ensuring their work is completed efficiently and consistently meets high standards of quality and service. Oversee all facility-related vendor contracts (maintenance, cleaning, grounds), monitor vendor compliance, and manage budgets, expenses, and cost-saving efforts. Participate in budget planning and work to meet House maintenance standards with allocated funds. Administrative & Team Responsibilities Record vendor communication, maintenance repairs, and other shift-related information accurately in Family Registry or designated logs. Execute established policies and procedures to ensure consistent, high-quality service delivery. Serves as secondary House Coverage as needed. Attend occasional team meetings or training sessions as requested by program leadership. Uphold the mission and values of RMHC of ENC in all interactions with families, volunteers, hospital partners, and fellow staff. Willingness to take on additional responsibilities as assigned. RMH is open 365 days a year, which includes rotating to cover shifts on holidays and inclement weather. Knowledge, Skills, & Ability:
Passion for the RMHC mission and commitment to creating a safe, clean, and welcoming environment for families. 5 years' experience of facilities management and repair or building operations experience, preferably in a nonprofit or customer-service setting. Experience supervising staff, vendors, and contractors, with strong project and vendor management skills. Knowledge of building systems (HVAC, electrical, plumbing, security), building codes, and preventative maintenance. Strong project management abilities, including planning, scheduling, budgeting, and coordinating capital improvement or repair projects. Excellent communication skills and the ability to explain policies, maintain confidentiality, and interact graciously with families, volunteers, donors, and colleagues. Strong organizational, communication, and problem-solving skills; able to multitask and respond effectively to emergencies. Ability to perform both administrative and physical tasks around a 25,000 square foot facility, including lifting up to 50 lbs. Valid driver's license, reliable transportation, and ability to maintain required health clearances. Flexibility to adjust work hours and occasionally cover additional shifts as needed. Disclaimer :
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments.) Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work Location:
In person
