Assistant Facility Manager Storhouse Self Storage Allentown, PA Job Details Part-time | Full-time $15

•$16 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Record keeping Google Workspace In-person customer service Filing Property maintenance Attention to detail Data entry Productivity software Technical Proficiency Full Job Description

WHY WORK WITH US

We're a family-owned business that's been part of the community since 1989, growing from a single site to six locations within the Lehigh Valley, with three of those added in just the last eight years and our newest additional in July 2025. We take care of our team with a genuinely supportive culture, and we believe in promoting from within: when you grow, we grow with you.

JOB DESCRIPTION

The Assistant Facility Manager supports the daily operations of a self-storage facility. This role handles onsite payment processing, paperwork and invoice filing, and ensures deposits and legal mailings are properly recorded and processed as well as taking calls from multiple sites. This is a property management position that also includes hands-on facility upkeep, light maintenance, cleaning, and coordinating with contractors for repairs as needed. The Assistant Facility Manager interacts directly with customers and tenants daily, including selling retail items such as locks, boxes, tape, and other packing supplies.

ESSENTIAL FUNCTIONS

Provide quality, courteous customer service in person, over the phone, via email and text to tenants and customers. Assist customers with questions and troubleshoot basic account or unit issues. Taking phone calls from multiple locations to assist with leads interactions and payments. Accept and process payments and receivables (cash, check, credit card). Explain lease terms and facility policies to tenants and Leads. Check unit locks and walk facility grounds to ensure security and upkeep. Clean vacated units and maintain overall facility cleanliness. Sell retail items such as locks, boxes, tape, and packing supplies. Report facility updates, concerns, and daily activity to the Facility Manager and District Manager.

REQUIRED SKILLS AND ABILITIES

General administrative skills, including data entry and record-keeping. Computer, phone, and software proficiency, Microsoft Office and/or Google Workspace. Strong customer service skills with attention to detail. Ability to think critically and respond quickly to day-to-day issues. Prior property management or customer service experience is a plus, but not required. Handy-person skills are a plus.

TRAINING & ADVANCEMENT

New team members complete a hands-on training period of approximately 90-100 days, working alongside experienced staff to learn daily operations, systems, and procedures. Pay during this period falls within the posted range. Following training, pay rate increases, bonuses, and promotional opportunities may be available based on demonstrated knowledge retention and performance, these are earned, not guaranteed, and reflect each team member's individual progress.

FACILITY HOURS

Full-Time Monday

•

Friday:

8:30 AM

•5:30 PM Every other

Saturday:

8:30 AM

•2:00 PM This is always a 5-day work week, on weeks that include a scheduled Saturday shift, team members are given a corresponding day off during the week. Part-time hours are flexible based on availability; however, part-time team members are still required to work the every-other-Saturday shift, and all shifts must fall within our standard 8:30 AM

•5:30 PM hours (no partial shifts).

Pay:

$15.00

•$16.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person