Facilities Coordinator (After Hours)

Facilities Coordinator (After Hours) Branded Group Inc - 3.2 Cypress, CA Job Details Full-time $26 - $38 an hour 14 hours ago Benefits Work from home stipend AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Employee assistance program Vision insurance 401(k) matching Gym membership Paid sick time Pet insurance Qualifications Vendor relationship building Task prioritization Full Job Description Facilities Coordinator (After Hours)

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Full Time, Non-Exempt (Hourly) About the Role Branded Group is seeking experienced, highly motivated Facilities Coordinators to join our Service Operations team. In this role, you will manage emergency and after-hours maintenance requests for national clients while delivering exceptional customer service, ensuring timely response, and driving cost-effective resolutions. The ideal candidate thrives in a fast-paced environment, excels at problem solving, communicates effectively with clients and vendors, and can successfully manage multiple priorities simultaneously. This position plays a critical role in maintaining seamless operations outside of standard business hours and requires strong decision- making skills, attention to detail, and a strong sense of urgency. Essential Duties and Responsibilities Service Coordination & Work Order Management Manage emergency service requests for national clients and ensure timely resolution. Coordinate service providers, technicians, property managers, and other stakeholders to facilitate successful completion of work orders. Meet client-specific emergency response requirements, typically ranging from two to four hours. Maintain accurate and detailed documentation, notes, and status updates across multiple software platforms. Monitor work orders from initiation through completion, ensuring all required information and documentation are captured. Budget Management & Cost Control Review labor, material, and subcontractor costs to ensure pricing accuracy and cost effectiveness. Negotiate vendor pricing and service costs while maintaining strong vendor relationships. Balance client expectations with profitability objectives by maintaining appropriate margins. Obtain multiple vendor quotes when required and evaluate pricing and scope to ensure the best value. Client Communication Build and maintain positive client relationships through responsive and solution- oriented service. Escalate service issues, delays, cost increases, and other concerns as appropriate. Maintain accurate schedules, status updates, and service documentation. Provide proactive and professional communication to clients via email, phone, and customer portals. Work Environment Fully remote position requiring a dedicated home office workspace. Reliable high-speed internet connection is required. Schedule This is a full-time position, typically requiring 40 hours per week. Shifts are generally 8 to 10 hours in length and may be scheduled during the following times: Monday through Friday between 1:00 PM and 5:00 AM Pacific Time Saturday and Sunday on varying schedules Flexibility of working evenings, overnight hours, weekends, and holidays as assigned is required. Compensation $26.00 to $38.00 per hour, depending on qualifications and experience. Benefits Medical Insurance Dental Insurance Vision Insurance Life and AD&D Insurance Short-Term Disability Insurance Long-Term Disability Insurance Critical Illness Insurance Accident Insurance Hospital Indemnity Insurance Employee Assistance Program (EAP) Pet Insurance 401(k) Plan with Employer Matching Contributions Paid Vacation Paid Sick Leave Paid Personal Days Paid Holidays Fitness Reimbursement Program Employee Recognition Programs Bonus Opportunities Tuition Reimbursement Home Office Stipend Paid Volunteer Time