Job Description
Lawson Realty Group, LLC, a locally owned Residential Property Management and Sales Company, is seeking a dynamic and dedicated Maintenance Coordinator to join our team. We pride ourselves on building strong relationships with our team members, clients, tenants, and vendors. We understand that each situation requires a unique approach, and we are looking for a problem-solver who thrives on challenges and critical thinking. Why Lawson Realty Group?
Relationship-Focused:
We value our team and foster a supportive, collaborative environment. Growth Opportunities:
We prioritize attitude over skill and invest in training to help you succeed and grow with the company. Benefits:
We offer paid holidays, vacation, bonuses, life insurance, retirement matching. We currently do not offer health insurance. Job Summary The Residential Maintenance Service Coordinator is responsible for the day-to-day triage, scheduling, and tracking of all residential maintenance requests. Acting as the primary liaison between residents, property managers, in-house technicians, and third-party vendors, this role ensures repairs are completed efficiently, cost-effectively, and to a high standard of quality. The ideal candidate pairs exceptional organizational skills with top-tier customer service to maximize resident satisfaction and protect property value. Key Responsibilities Work Order Management:
Receive, prioritize, and troubleshoot maintenance requests from residents via phone, email, or tenant portals. Assign tasks to appropriate in-house technicians based on skill set and availability. Vendor & Contractor Coordination:
Hire, schedule, and manage external contractors (e.g., electricians, plumbers, HVAC technicians, landscaping services) for specialized or overflow work. Negotiate contracts and verify vendor insurance/licensing. Resident Communication:
Keep residents informed regarding the status of their repair requests, scheduled entry times, and any delays. Handle escalated complaints or maintenance disputes with empathy and professionalism. Preventative Maintenance Planning:
Assist management in scheduling routine safety checks, seasonal HVAC service, inspections, and turnover maintenance for vacant units. Inventory & Procurement:
Monitor maintenance supply inventory, order tools and materials as needed, and ensure compliance with the community's operational budget. Compliance & Record Keeping:
Maintain meticulous digital records of completed work orders, equipment life cycles, warranties, and material costs using property management software. Ensure all work adheres to local housing codes and safety regulations. Required Skills & Qualifications Communication:
Superb verbal and written communication skills; ability to remain calm and professional when dealing with frustrated residents or urgent emergencies. Organization & Multitasking:
Proven ability to juggle dozens of moving parts—schedules, budgets, emergency leaks, and administrative paperwork—without dropping the ball. Technical Literacy:
A baseline understanding of residential building systems (HVAC, plumbing, electrical, and general carpentry) to properly diagnose issues over the phone and assign the right specialist. Software Proficiency:
Experience with Appfolio Property Management Software and Google Workspace. Problem-Solving:
Sharp critical thinking skills to quickly route emergency repair situations and mitigate property damage. Education & Experience Requirements Education:
High school diploma or equivalent required. An Associate's degree in Business Administration, Facilities Management, or a related field is a plus. Experience:
2-4 years of experience in property management, customer service, construction coordination, or facilities maintenance administration. Certifications (Preferred): Possession of—or willingness to obtain—a CSS with specialization in Property Maintenance designation through the National Association of Residential Property Managers (NARPM). To Apply:
Please submit your resume and a compelling cover letter outlining your qualifications and why you are a good fit for Lawson Realty Group. Include your potential start date and desired salary. Starting pay is commensurate with experience. We look forward to hearing from you! Job Type:
Full-time Pay:
From $50,000.00 per year Benefits:
401(k) 401(k) matching Life insurance Paid time off Professional development assistance Retirement plan Education:
High school or equivalent (Preferred) Experience:
Property management: 1 year (Preferred) License/Certification:
Driver's License (Required) Real Estate License (Preferred) Virginia Real Estate Salesperson License (Preferred) Shift availability: Day Shift (Required) Work Location:
Hybrid remote in Roanoke, VA 24018
