Regional Facilities and Project Manager

Overall Scope:

The Regional Facilities and Project Manager leads all aspects of facility and equipment maintenance across a multi-site fitness center portfolio, ensuring safe, clean, compliant, and fully operational locations. This role drives operational efficiency through process improvements, oversees vendor partnerships, supports capital planning initiatives, and manages a team of maintenance and equipment technicians to deliver consistent, high-quality facility performance.

Major Responsibilities:

Oversee all facility maintenance and overall upkeep across multiple locations, including fitness equipment and building systems (HVAC, electrical, plumbing) Drive continuous process improvements to reduce ticket resolution time and improve service-level performance Manage work order systems to ensure timely completion, proper prioritization, and high-quality service delivery Lead gym refresh and upgrade projects, including equipment layout planning and recommending optimal equipment packages Maintain real-time, audit-ready inventory of all fitness equipment and facility assets Manage inventory levels and recommend capital expenditures (CapEx) for repairs, replacements, and upgrades Manage operating (OpEx) and capital (CapEx) budgets, including forecasting, cost control, and identifying savings opportunities Build and maintain strong vendor relationships to ensure quality service, accountability, and cost efficiency Coordinate and oversee third-party contractors and service providers Recruit, hire, train, and develop facilities and equipment, HVAC and plumbing technicians Conduct performance reviews, set individual goals, and foster a culture of accountability, safety, and operational excellence Partner with club leadership to enhance facility standards and overall member experience Complete monthly internal facility audits to ensure compliance with company standards Ensure 100% on-time completion and proper documentation of all fire and life safety inspections Own full compliance with OSHA standards, local codes, and company safety policies Lead incident response and root cause analysis for facility-related issues Performance Metrics (KPIs): Maintain 95%+ on-time ticket completion rate Achieve 98%+ equipment uptime Ensure 100% completion of monthly audits and life safety inspections Reduce average ticket resolution time year-over-year Maintain high internal customer satisfaction scores

Qualifications & Requirements:

3-5+ years of facilities or maintenance management experience (fitness or multi-site preferred) Strong knowledge of fitness equipment maintenance and building systems Proven ability to improve processes and drive operational efficiency Experience managing vendors, contracts, and service agreements Strong leadership and team development experience Experience with inventory management and capital planning Proficiency in Microsoft Office (Excel, Word, Outlook) Experience with work order management systems preferred Bilingual (preferred) Valid driver's license with a clean driving record Ability to travel between locations as needed Ability to lift 50+ lbs and perform physical maintenance tasks Comfortable working in active fitness environments Availability to respond to urgent or after-hours facility issues, as needed