Senior Specialist, Workshop Facilitation

Senior Specialist, Workshop Facilitation Comp

TIA - 3.9

Downers Grove, IL Job Details Full-time $69,000 - $79,500 a year 1 day ago Benefits Paid parental leave Health savings account Paid holidays Loan repayment program Unlimited paid time off Dental insurance Flexible spending account Tuition reimbursement Parental leave 401(k) 6% Match Vision insurance 401(k) matching Flexible schedule Qualifications Project team coordination Accreditation standards (regulatory compliance area) Writing skills Content management systems Mid-level 3 years Organizational skills Productivity software Workshop facilitation Cross-functional collaboration Adult learning Communication skills Technical Proficiency Adult education Cross-functional communication Progress tracking (project management tasks)

Full Job Description Who We Are:

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world's economy. Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.

Scope Summary:

Facilitate subject matter expert (SME) workshops for CompTIA certification and exam development; train and guide SMEs in exam development best practices in group workshop settings; prepare for and manage workshop to meet development goals. Note - Candidate must be in the Chicago area and willing to come into our Downers Grove office 50% of the time to help facilitate workshops. The other 50% of the time can be remote. Travel costs are not expensible.

Essential Duties and Responsibilities:

Facilitate on-site and some virtual exam development subject matter expert (SME) workshops, including job task analysis, item writing, and standard-setting workshops. Prepare workshop documentation ahead of and during workshops, and manage logistics before, during, and after workshops. Maintain SME rapport and continued engagement with the process. Utilize the item development database (i.e. Exam Developer) for workshop planning and facilitation. Work with the Senior Manager, Workshop Facilitation to determine workshop schedules, approaches, and resource needs. Create, update, and manage workshop materials, schedules, tracking documents, and communications using Microsoft Office tools to support effective workshop execution and reporting. Attend and support multiple SME dinners each quarter, serving as a representation of the exam development team to build relationships, encourage engagement, and support ongoing SME collaboration. Support workshop follow-up activities by coordinating post-workshop communications, organizing completed documentation, and ensuring required materials are finalized and shared with appropriate team members.

Key Performance Metrics:

Workshop goals: Each workshop has clear, measurable deliverables and goals. The facilitator leads the workshop in a way that keeps SMEs focused, supports productive use of time, and ensures CompTIA's exam development processes and standards are consistently followed while meeting development targets.

SME feedback:

SMEs provide post-workshop feedback. The feedback is based on their experiences in the workshop, the extent to which they felt they understood the goals, and other measures of satisfaction. The person in this role should a) receive overall positive feedback in terms of the workshop quality, and b) demonstrably incorporate SME feedback in their approach to the workshops when appropriate.

Planning and Coordination:

Effectively collaborates with the Senior Manager and cross-functional partners (exam development, psychometrics, and editorial) to plan and manage workshops that are appropriately resourced, aligned to project timelines, and support the broader exam development process.

Skills and Qualifications:

Ability to facilitate complex, goal-driven workshops with subject matter experts, including leading both large and small group discussions to productive outcomes. Strong facilitation and instructional skills, with the ability to train adult learners on exam development concepts, processes, and best practices in a workshop setting. Demonstrated ability to engage and manage diverse SME groups, build rapport, and maintain participation while keeping workshops focused on defined goals. Working knowledge of certification or assessment development best practices, including job task analysis, item writing, and standard-setting activities. Ability to provide clear, constructive, real-time feedback to SMEs to improve technical writing quality and adherence to development standards. Strong organizational skills, with the ability to prepare, manage, and maintain accurate workshop documentation before, during, and after workshops. Ability to track progress against workshop deliverables and adjust facilitation approaches as needed to ensure development goals are met. Demonstrated ability to follow and reinforce confidentiality, accreditation requirements, and organizational standards, and ensure SME adherence during workshops. Proficiency with item development or content management systems used to write, review, and track exam content and support workshop planning and execution. Strong collaboration and communication skills, with the ability to work cross-functionally with exam development, psychometric, and editorial partners and contribute facilitation expertise to project planning. Education and/or

Experience:

Degree preferred but not required for the role 3+ years of direct experience in related field

Why Join Us:

We're a team of driven, creative problem-solvers who are passionate about empowering people to realize their full potential. We foster a collaborative and inclusive culture where ideas are welcomed, growth is encouraged, and success is celebrated. We're not just looking for employees, we're looking for partners who share our vision and are eager to contribute to our purpose. If you're ready to unlock your potential and reach new heights, join us today. Our team works hard and we recognize the importance of taking care of our own. We offer our employees a comprehensive suite of benefit offerings including: Health, Dental, and Vision Insurance & FSA/HSA Plans Performance bonus up to 10% of base salary Unlimited

PTO & 15

Paid Holidays Flexible Schedules & Summer Hours 12 weeks of Paid Parental Leave Sponsored Costco or Sam's Membership 401K Retirement Plan with 6% company match Spot Bonuses for going above & beyond Tuition Reimbursement Home Office Allowance Wellness Reimbursement Student Loan Repayment Broadband Stipend Expected base compensation related to experience and qualifications - $69,000 - $79,500 We prohibit discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.