Assistant General Manager

Assistant General Manager

THE VICTUS GROUP INC - 2.0

Clovis, CA Job Details Full-time $22 - $25 an hour 12 hours ago Qualifications Meeting minutes Benefits administration Employee onboarding Pricing Hotel housekeeping management Operations management Outdoor work Employment law Staff scheduling Greeting customers Hotel quality control HR legal compliance Managing hospitality teams Mid-level Payroll management Administrative experience Hiring Driver's License Supervising experience Laundry Workers' compensation claims Cleaning Hotel customer satisfaction operations Interviewing Van driving Annual budget preparation Routine maintenance projects Team motivation (leadership skill) Hotel safety procedures Staffing management Mechanical knowledge Property management Overseeing training Customer complaint resolution Hotel maintenance management Performance evaluation Full Job Description

JOB DESCRIPTION JOB TITLE

ASSISTANT

GENERAL MANAGER USUAL TIME OF WORK SHIFT

BREAKS:

Varies with facility needs. Full-time position. Two breaks, and one ½ hour lunch.

OVERTIME

As necessary

MACHINES USED

General office machines, tools, and equipment, 9-15 passenger automatic transmission-equipped van.

TOOLS USED

General clerical office tools and related items

ASSISTIVE DEVICES

Wheeled Pushcarts

SAFETY CLOTHING/EQUIPMENT

N/A

SKILLS & ABILITIES REQUIRED

Speak, read, write, and understand the primary language(s) used in the workplace.

DESCRIPTION OF WORK PLACE/WORKSTATION

The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Assistant General Manager may be exposed for limitedperiods of time to various weather conditionswhen ambulating from parking lot to officeareas, building to building or other outdoorareas. The position requires the operation of amotor vehicle.

DESCRIPTION OF JOB TASKS/PURPOSE

Major Function:

Manages 2-4 subordinate supervisors which include the Front Desk Supervisor, Housekeeping Supervisor, Executive Chef and Maintenance Supervisor. Will assist the General Manager in the overall direction, coordination, and evaluation of these units. May also directly supervise 20-35 non-supervisory associates. Carries out supervisory responsibilities in accordance with the organization'spolicies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Major Functions:

1. Provide the highest quality of service to the customers at all times. 2. Greet customers immediately with a friendly and sincere welcome. 3. Utilize guest's names in interactions whenever possible. 4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests. 5. Have a thorough knowledge of emergency and security procedures. 6. Know how to clean guestrooms to standards. 7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom. 8. Know how to operate all laundry equipment. 9. Keep maintenance personnel informed of all maintenance needs. 10. Business attire must be worn at all times in accordance with The Victus Group Inc and your hotel's brand standards. 11. Personal cleanliness and neat appearance are required. Shoes must be low heeled and have heels and toes closed. 12. Practice safety standards at all times. 13. Be able to move miscellaneous items weighing up to 40 lbs. Please inform property management if you are unable to meet this requirement so they can determine if a reasonable accommodation can be made. 14. Associates may be required to work varying schedules to reflect the business needs of the hotel. 15. Regular attendance in conformance with the standards, which may from time to time be established by The Victus Group is essential to the successful performance of this position. 16. Manage and coordinate, according to standard operating procedures, the functional areas of administrative and operational systems including housekeeping, laundry, maintenance, property management, reservations, guest feedback, payroll and human resource systems. 17. Interpret company policies and provide a safe working environment by ensuring compliance with safety programs. 18. Interview applicants. Orient and train new associates. Conduct ongoing training of all associates to increase job knowledge and skill level. 19. Coach and counsel associates to encourage positive behaviors and correct negative behaviors. 20. Ensure all employment activities are conducted in conjunction with established employment law. 21. Assist in the preparation of monthly, quarterly, and yearly revenue and expense budgets. 22. Consistently monitor our competitor's pricing to ensure our rates are competitive at all times. 23. Process all Workers Compensation related information in a prompt manner consistent with The Victus Group policy. 24. Ensure departmental labor guidelines are met through optimal scheduling and holding associates accountable. 25. Conduct departmental meetings to review new procedures and solicit input from associates. Keep detailed minutes on file. 26. Promote teamwork and associate morale. 27. Interpret job specifications to staff and assign duties. 28. Analyze and resolve work problems or assist associates in solving work problems. 29. Initiate or suggest plans to motivate associates to achieve work-related goals. 30. Monitor hotel uniform standards. 31. Recommend or initiate personnel actions, i.e., promotions, transfers, discharges, and disciplinary measures. 32. Be knowledgeable of associate benefits procedures and administration. Ensure benefits are administered in a timely basis. 33. Strive to achieve or exceed budgeted occupancy both by nurturing guests and repeat business and through regular marketing and sales activity. 34. Promote and nurture a strong working relationship with all corporate departments including Accounting, Purchasing, Payroll, and Sales & Marketing. 35. Other duties deemed necessary by management and within the Associate's abilities. Associate must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the associate handbook. Must be willing to perform other duties as assigned, of which the associate is capable. 36. Must have a valid drivers license and clean driving record. This employer participates in E-Verify. E-Verify is a program used to verify employment eligibility for new hires. As part of E-Verify, we will check your employment eligibility by comparing the information you provide on Form I-9 with records of the Social Security Administration (SSA) and/or Department of Homeland Security (DHS). You have the right to know if your employer uses E-Verify and to be informed if your E-Verify case results in a tentative nonconfirmation (mismatch). You also have the opportunity to take action to resolve a mismatch. You can start and continue working while resolving a mismatch.