Assistant Manager Hand and Stone Massage Spa Downtown Denver Denver, CO Job Details Full-time $47,000 - $53,000 a year 12 hours ago Benefits Paid time off Employee discount Qualifications Employee onboarding Business development management Hospitality business promotion Conversion rate tracking Retail industry sales team management experience Spa experience Store closing procedures Service scheduling Store opening procedures Team scheduling Mid-level Frontline customer support management Sales team management Lead Conversion Managing clients in a customer support role Team development Hiring Business development Supervising experience Sales conversion rate (success metric) Sales performance monitoring (sales process improvement strategies) Sales growth strategy Hospitality industry experience Team training Salon supply ordering Strategic promotions Sales coaching Expanding health & wellness client base Recruiting Leading team collaboration initiatives Full Job Description Hand & Stone Massage and Facial Spa - Downtown Denver Full-Time | Hourly | Approximately 40 Hours per Week Reports to: Owner Parking provided downtown! Job Overview The Assistant Spa Manager is a hands-on leadership role responsible for supporting daily spa operations, team performance, client experience, and revenue growth. This position has primary responsibility for front desk leadership, training and coaching, inventory management, sales performance, marketing execution, and maintaining consistent operational standards. Duties Oversee daily front desk operations, including opening and closing procedures, scheduling, client flow, membership transactions, and overall front desk organization. Lead, train, coach, and develop Front Desk/Spa Associates to ensure strong performance, professionalism, and consistent execution of spa standards. Monitor membership conversion, rebooking, gift card, retail, enhancement, and other sales KPIs while coaching the team toward established goals. Assist with front desk scheduling and ensure appropriate coverage during operating hours, including evenings, weekends, and peak periods. Manage inventory and supply levels, including routine counts, ordering, receiving, organization, and maintaining appropriate par levels. Assist with recruiting, interviewing, onboarding, and training new Front Desk/Spa Associates. Handle escalated client concerns, membership questions, and service recovery while maintaining a high standard of client experience. Participate in meetings with advertising and marketing agency partners and assist with executing local marketing initiatives. Develop and recommend promotions, events, partnerships, and other creative initiatives designed to attract new clients, increase memberships, and drive revenue. Ensure marketing campaigns and promotions are properly communicated and executed by the front desk team. Identify operational, staffing, facility, or client experience concerns and proactively work with leadership to resolve them. Serve as Manager on Duty as needed and provide dependable leadership and operational support when the Spa Manager or Owner is not on-site. Qualifications Previous leadership, supervisory, or management experience in spa/wellness, hospitality, retail, fitness, sales, or another client-facing environment preferred. Demonstrated ability to coach employees, drive performance, and achieve sales or revenue goals. Strong leadership, communication, organizational, and problem-solving skills. Comfortable working with KPIs, inventory, scheduling, POS/booking systems, and basic business reporting. Marketing, promotions, events, or local business development experience is a plus. Availability to work approximately 40 hours per week, including evenings and weekends based on business needs. The ideal Assistant Spa Manager is a proactive, organized, and dependable leader who takes ownership and follows through. They are confident coaching employees, solving problems, and making decisions without constant direction. They balance exceptional client service with a strong focus on sales, membership growth, and operational performance while bringing fresh ideas to improve the business. Most importantly, they are someone leadership can trust to confidently manage the spa when needed. Hand & Stone Massage and Facial Spa locations are independently owned and operated franchises. Employment is with the independently owned franchise location.

Pay:

$47,000.00 - $53,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

In person