Full Job Description SUMMARY:

Responsible for assisting the General Manager in directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests. Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists in training new associates and newly promoted associates. Plans, schedules, assigns, directs, and reviews associate's work. Fulfills Manager on Duty shifts. Weekends and Evenings required and occasionally overnight shifts Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations. Remains highly visible and be readily available and approachable for all guests. Extends professionalism and courtesy to guests at all times. Become involved in community and/or government affairs. Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service. Leads by example demonstrating self-confidence, energy and enthusiasm. Develops cross-training opportunities. Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures. Performs functions of the General Manager in their absence. Education and/or

Experience:

Six months to one-year hotel or management experience preferred.

Knowledge, Skills and Abilities:

Flexibility to monitor and adjust schedules. Excellent guest relations skills.

Job Type:

Full-time Pay:

$57,000.00 - $58,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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