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Assistant General Manager
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Staybridge Suites
Lewes, DE (In Person)
$55,000 Salary, Full-Time
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Job Description
Job description
JOB TITLE
Assistant General Manager REPORTS:
General Manager Position Summary:
Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties:Primary Responsibilities:
- Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures
- Provides training, including safety training, to staff and selects or assists in the selection of hotel staff and completes all new hire paperwork
- Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Conducts or assists in conducting staff meetings
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS
- Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook; expected to report to work on scheduled days and at scheduled times
- Receives and resolves or assists in resolving guest complaints and employee issues
- Performs functions of the General Manager in their absence
- Covers shifts in all departments as scheduled by the General Manager
- Corresponds with group and travel agents to answer special requests for rooms and rates
- Assists with sales and marketing efforts as directed
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines. Assist and/or direct Revenue Management efforts
- Maintains the Quore or other application for communications and PM work
- Maintains and inspects entire property daily
Job Requirements:
Education/Experience :
Associate's degree or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experienceSkills and Qualities:
Strong leadership, oral and written communication skills, attention to detail, Planning and organizational ability, Customer skills, Accounting knowledge, Computer skillsWorking Conditions:
- Will be required to work nights, weekends and holidays
- Will be required to work in fast paced environment
- Will be required to be on call when away from work Competencies
- Strong organizational skills.
- Must be able to work independently.
- Able to multitask and work under varying conditions.
- Excellent people skills
- Must meet/exceed the team expectations
- Energetic personality