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FOH Manager
Job
The Cake Bake Shop - Carmel
Bay Lake, FL (In Person)
Full-Time
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Job Description
FOH ManagerThe FOH (Front of House) Manager works directly with the General Manager and the Assistant General Manager to ensure the day to day operational success of the location. They oversee Team Member satisfaction, development training and follow up. Additionally they are responsible for guest satisfaction, maintaining unparalleled service standards, executing high level culinary recipes/plating and adhering to company initiatives as rolled out by the Executive Team. The Assistant Manager partners with the General Manager and Assistant General Manager to uphold brand standards and to maintain the appearance/upkeep of the location. They should have a general financial acumen with an understanding of building sales, minimizing Prime Costs and maintaining Standard Operating Procedures (SOPs).
General Financial Acumen that includes Sales, Labor, Prime Cost, Budgeting and OrderingGeneral understanding of the entire operation, not limited to any particular department but more specifically, every department in all aspects of our business modelOwnership Mentality in regards to the individual location and the brand, working directly with the General Manager in all aspects of the day to day operationsCulinary Awareness and skill set that is collaborative with the Chef Team on company initiatives, rollouts, and day to day operating normsFocus on Hospitality, creating Magical and One-of-a-kind experiences for our guests either directly or through our Team Members Collaborative approach with the General Manager and the other Assistant Managers and/or Assistant General Manager to implement and uphold company standards, initiatives, etc as it pertains to HR in the locationDevelopmental strategy with Team Members, fostering an environment of continual growth and in turn, bench strength for our leadership teamStrong attention to detail in all aspects of the business and day to day operationsCompletion of any other duties as assigned by the General ManagerPerform other duties as assigned by leadership to support the overall success of the team and organization.
Job Design:
The FOH Manager will be assigned to a primary location, but may be asked to work at alternate locations if the need should arise. Core Objectives of this Role (this list is not all inclusive) :General Financial Acumen that includes Sales, Labor, Prime Cost, Budgeting and OrderingGeneral understanding of the entire operation, not limited to any particular department but more specifically, every department in all aspects of our business modelOwnership Mentality in regards to the individual location and the brand, working directly with the General Manager in all aspects of the day to day operationsCulinary Awareness and skill set that is collaborative with the Chef Team on company initiatives, rollouts, and day to day operating normsFocus on Hospitality, creating Magical and One-of-a-kind experiences for our guests either directly or through our Team Members Collaborative approach with the General Manager and the other Assistant Managers and/or Assistant General Manager to implement and uphold company standards, initiatives, etc as it pertains to HR in the locationDevelopmental strategy with Team Members, fostering an environment of continual growth and in turn, bench strength for our leadership teamStrong attention to detail in all aspects of the business and day to day operationsCompletion of any other duties as assigned by the General ManagerPerform other duties as assigned by leadership to support the overall success of the team and organization.