Business Systems Support Manager

Work Location:

9000 Town Center Parkway, Lakewood Ranch, Florida 34202

Work Hours:

Monday•Friday, 8:00am•5:00pm

Expected Starting Salary Range:

$89,760.52•$118,932.69 Manage a technical support team who maintains a large business system for the department and supports a large group of users (employees and outside customers). Ensures the consistent and successful administration of the department's business technology system(s) by directing, planning, guiding and coordinating activities for the department's business system support functions through best practices; applies proven communication and problem-solving skills to guide and assist the technical support team in supporting the needs of the system's users. Applies proven project management skills to coordinate system upgrades and other project activities, working closely with other County departments to manage project schedules and resources to meet deadlines.

Note:

This position is designated by the Manatee County Board of County Commissioners as serving at the will and pleasure of the County Administrator. Employment in this position is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable federal and state laws. Nothing in this job posting, any application materials, or any related communications shall be construed to create a contract of employment or to limit the County Administrator's authority to terminate the appointment at any time, with or without cause and with or without prior notice, subject only to applicable law. Working Conditions Indoor/outdoor situation; high noise environment while performing certain responsibilities. Work encompasses advanced technical, scientific, legal, or mathematical concepts. Essential Functions These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Area of Assignment:

Financial Management Provides advanced operational and technical support and maintenance in Oracle EPM Cloud Suite (Planning, Financial Consolidation and Close, Account Reconciliation, and Enterprise Data Management), including configuration, administration, and integration across enterprise systems. Strong understanding of data modeling, metadata management, and automation within Oracle EPM applications, leveraging tools such as Data Management (FDMEE), Smart View, and EPM Automate. Design, develop, and optimize business processes involving budgeting, forecasting, and financial reporting solutions using Oracle EPM. Lead technical initiatives and cross-functional collaboration between finance, IT, and business units to enhance decision support and drive continuous improvement in performance management. Assess, identify, coordinate, implement, manage and support multiple Financial Management software programs/applications such as Oracle, Cognos, Power BI, SharePoint, Sitefinity (MyManatee.org). Provide essential advice to departmental leadership on new technologies, improving existing programs, and liaise regularly with the county's Information Technology Services Department. Provide internal and external customer service, IT support and training on new technology. Conduct onboarding and training of new users. Provide ongoing user support, troubleshooting, and training for existing users. Develop and Maintain training documentation. Manages projects to design and implement new systems and technology solutions and major improvements to existing departmental business systems. Work closely with Information Technology Services (ITS) and other County departments to make business decisions, identify requirements, define solutions, manage project schedules, negotiate vendor contracts and allocate project resources. Schedules, attends and facilitates project status meetings and management updates. Manages project budget and workplan. Provides formal project updates to Executive sponsor as necessary. Manages vendor relationships. Oversees testing, training, implementation and follow-up activities. Conducts research on products, services and licenses to make and/or justify recommendations and to support purchasing negotiation and contract administration efforts. Meets with decision makers, ITS and end users to define business, financial and operational requirements, business objectives and desired outcomes. Plans, assigns, directs and evaluates work of assigned staff in the completion of technical, training and operational support activities. Provides formal and informal performance feedback. Encourages growth and development of team members, ensures establishment of an environment where support among team members is encouraged, and promotes a team atmosphere to achieve shared team goals and objectives, and support of the County's vision and standards. Facilitates meetings to analyze business processes and requirements; identifies issues and recommends solutions through system enhancements, defines opportunities to gain efficiencies through change management and streamlining of business processes. Supervises the preparation of reports and produce reports/analyses as needed to support special projects and departmental operations. Develops and monitors the operating budget of the System Support section. Develops and recommends methods/procedures to improve performance, efficiency and quality of system support and training services. Participates on project teams that encompass different divisions and departments. Establishes and maintains effective working relationships with colleagues, other county departments, agencies and the general public. Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee's qualifications, essential job functions, and applicable federal and Florida law. Bachelor's Degree in Business Administration, Accounting, or a closely related field. Minimum of five (5) years recent experience (within the last 10 years) in technical or operational support functions. Minimum of two (2) years supervisory or lead experience. Equivalent combinations of education, training, and experience may be considered in meeting the minimum qualifications for this position.

Knowledge, Skills and Abilities:

Knowledge of, and ability to; effectively apply policies, procedures, resolutions, and ordinances. Knowledge of the various systems used in the Utilities Department, and skill in computer operations, including pertinent software applications (i.e., Windows environment) and/or specialized systems. Understands project life cycles, and the use of project terminology. Ability to motivate others through training, recognition and exhibited enthusiasm. Ability to make decisions that govern the activities and behaviors of team members. Ability to be sensitive to change and responsive to changing goals, priorities, and needs. Ability to perform research, analyze data and provide sound recommendations to solve complex operational and technical issues. Ability to establish and maintain effective working relationships with colleagues, other County Departments, other agencies, and the general public. Ability to prepare and communicate complex and/or sensitive information clearly, both orally and in writing.