60GM - General Manager

Service Center Wellington Job Summary Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service. Essential Job Duties Forecast goals and objectives for the Center and strive to meet them Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position Demonstrate a great ability to lead, develop, and inspire others to achieve success Supervise the sales, overall production and administration of the center Ensure that every associate follows all Caliber standards, policies and procedures Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines Monitor current financial performance metrics and review previous month's financial metrics to identify opportunities and trends Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff Monitor the performance of each teammate and provide coaching through timely and specific feedback Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners Responsible for the center's regulatory compliance, including hazmat regulations and documentation Demonstrates behaviors consistent with the Company's Vision, Mission and Values in all interactions with associates, customers, clients and vendors Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business Comply with all Caliber safety rules, guidelines, standards. Create a culture of safety through good housekeeping and PPE usage. Other duties as assigned Skill/Requirements HS or GED; Post-secondary education in collision repair preferred Experience in auto repair industry or managing a team Must be at least 18 years of age Must have a valid Driver's License and be eligible for coverage under Caliber's insurance policy (Not an excluded driver) Advance understanding and knowledge of the repair process/procedures Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking. Highly-effective leadership skills including excellent communication skills and the ability to delegate and empower employees. Personable, friendly demeanor with a "World Class" customer service approach to internal and external customers Maintains a well-groomed, professional appearance Physical Requirements / Working Conditions Position is based in a normal shop environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 50lbs. Exposure to fumes, chemicals, dust, along with high levels of noise. Subject to weather conditions both inside and outside. Required to wear protective equipment when necessary. Occasional sedentary work. Must have visual acuity to determine the accuracy and thoroughness of the work assigned. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.