Summary The Assistant General Manager position is responsible for oversight, direction, and leadership of the daily operations of all hotel departments. This position develops, promotes, and executes actions and activities with the goal of achieving the hotel's goals for revenue, cost efficiencies, and guest service. The Assistant General Manager is a results-oriented individual with the ability to adapt to change. The Assistant General Manager is the leader of the property and the property staff. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, brand standards, the following are the Essential Functions of this position: Maintain the highest level of professionalism in conduct and appearance at all times. Lead the property's Everyone Matters culture in words & action. Ensure all staff is trained in Life Safety and Fire Safety procedures. Develop, promote, and execute all actions required to achieve revenue goals and cost efficiencies for the hotel. Ensure consistent delivery of friendly, courteous, and attentive service to hotel guests. Ensure all cash handling procedures are followed by all staff members. Demonstrate a comprehensive understanding of the hotel brand and brand established standards. Lead and strive for exceptional guest service through modeling, coaching, training, supporting, and participating in all aspects of guest service areas. Meet, with the aim to exceed, all brand monthly, period, and annual guest service tracking requirements. Understand any brand rewards platforms and/or know any VIP guests and go the additional mile to accommodate their expectations for arrival, room assignments, amenities, recognition, upgrades, etc. Assist the General Manager in coordinating the schedules of all departments directly or indirectly through a department head to ensure staffing is appropriate for operational needs and financial requirements as it relates to payroll costs, budgetary guidelines, and forecasts, modifying staffing as required with increases in demand or changes to forecasted expectations. Ensure regular and up-to-date inventory records are maintained and all levels of inventory are acceptable in order to run the operations efficiently and in order to prevent loss. Maintain back office and work area cleanliness, organization, and clean for safety and efficiency purposes. Maintain adequate organization and supply of office supplies. Maintain organized and up-to-date record keeping, filing, reference materials, and correspondence. Assist the General Manager in leading all human resources initiatives on property. Enforce standards, policy, and procedures of Duke Hospitality and your property and enforce the Progressive Discipline procedures in place. Assist the General Manager in prioritizing work tasks, delegation, and departmental responsibilities with the aim of consistent success in all operational areas of the property. Assist the General Manager in responding, when needed, to all escalated guest issues in a courteous and timely manner to bring about an equitable resolution for the guest(s). Review and confirm accuracy of operational reports. Assist the General Manager in reviewing transfers/submissions in Accounts Receivable accounts for correctness and ensure billing invoices are prepared and mailed. Assist the General Manager in managing the Accounts Receivable collection efforts to achieve a $0 balance in all categories greater 60 Days aging. Assist the General Manager in managing the Accounts Payable process through regular evaluation of invoices and payables for correction and ensuring their timely submission. Assist the General Manager in researching and responding to all credit card chargebacks in a timely manner in accordance with established procedures. Actively and consistently direct all associate activities towards increasing daily room sales and revenue results. Assist the General Manager in managing the direct bill process by accepting, verifying, and coordinating all direct bill applications. Validate group credit information, ensure accurate applications are up-to-date and present for each Direct Bill account. Ensure group/direct bill accounting procedures are followed. Assist the General Manager in monitoring hotel business trends, competition set hotels, and local market to adjust, as needed, revenue strategies. Assist the General Manager in completing, by given deadline, all accounting reports; compile and send monthly accounting packets, and ensure auto-generated reports reflect accurate information. Assist the General Manager in leading the property budget process annually. Assist the General Manager in completing required forecasting and reforecasting responsibilities. Assist the General Manager in leading the sales and marketing for your property through active engagement in the sales process regularly and consistently. This includes regular meetings your sales manager, communicating operational demands to the property team, knowing top accounts for your property and accompanying your sales manager on client visits. Competencies Professionalism Communication Attention to Detail Ethical & Moral Ability to Understand Basic Accounting Procedures Moderate Technical Proficiency Computers, and Software/Applications (including HR software, accounting software, Property Management System, brand applications, etc.). Training and Developing People Adherent to Standards Ability to Make Difficult Decisions Supervisory Responsibility As the Assistant General Manager, you are the highest ranked staff member at the property level, responsible for the supervision of all property staff and property activities. The Assistant General Manager oversees all department heads and all staff of the Front Desk, Housekeeping, Maintenance/Engineering, Sales, F&B

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Work Environment This job operates in a hotel environment. A required uniform or dress-code must be worn. This position is completed typically in an indoor environment, but the position also requires being in the outdoors, typically on the hotel property. Regular property walks include all areas on the hotel, including visually inspecting the property's exterior, public areas, guest rooms, etc. Physical Demands This position is centrally located at the hotel property. Working at a desk and being on your feet walking or standing for some to most of the day is required. The lifting of supplies and equipment that may exceed 50lbs could also be required. Bending down, kneeling, crouching, squatting, and pushing are other physical demands that may be required of you. Accepting this job indicates you understand these physical demands and are able to complete the essential functions of the job that required these physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type/Expected Hours of Work This is a fulltime position. While the typical workweek is M-F, the hotel business is a 24 hour/day, 7 day/week, 365 days/year business. The typical hours required in a workweek is 50 hours. As the leader of your property, you will be expected to understand the operations of your hotel, even during the times you aren't typically at the property. Our employees' having a healthy work/life balance is important to us. However, as it pertains to the hotel, it is always open and you are the trusted leader for the property. Preferred Education and Experience High school education or equivalent is required . Post-secondary/undergraduate education is highly preferred . 2 or more years of experience as a Assistant General Manager or property leadership role is highly preferred .

Other Duties Please note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

$30,000.00 - $45,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off Retirement plan

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred)

Work Location:

In person