Job description

Position:

Assistant General Manager Department:

HoloTheater Job Type:

Full-Time, Salaried Reports to:

Managing Director, HoloTheater Location:

Natick, MA The Company BASE Xperiential (BX) productions harness the magic of mixed-media, holographic and live entertainment to bring unique and dynamic immersive experiences to audiences and stages around the world. BASE has already developed a library of compelling content including holographic productions of Roy Orbison, Buddy Holly, Maria Callas, Whitney Houston and its premiere educational entertainment film,

Dinosaur Discoveries:

A Holographic Adventure. The company strives to develop both educational and entertaining content that is visually stimulating and brought to life with application for presentation in a wide range of venues, from casinos and cruise ships to theme parks and museums. HoloTheater, developed by BX, combines large-scale holograms with 150+ degree film projections, providing a next-generation 3D audience experience and delivery platform for educational and entertainment content, tailored for a range of spaces at museums, zoos, aquariums and other destinations. The company's growing HoloTheater division seeks an experienced, dynamic and motivated General Manager to lead our next HoloTheater venue opening in Natick, Massachusetts. If you're interested in combining your passion for location-based entertainment with your background in management and customer success, we want to speak with you! The Operations Manager supports the General Manager in overseeing daily operations of a dynamic location-based entertainment venue featuring immersive film experiences. This role plays a hands-on leadership position, ensuring effective front-line operations across box office and retail, theater operations, and customer service while also contributing to sales growth, team development, and operational excellence. The Operations Manager serves as the primary operational leader on duty in the GM's absence, to include management of Guest Experience Ambassadors, and helps translate strategic goals into exceptional day-to-day guest experiences. Daily Operations & Floor Leadership Oversee daily venue operations, ensuring all guest-facing areas run smoothly and efficiently Act as Manager on Duty, resolving guest concerns and operational issues in real time Ensure the venue is clean, safe, fully staffed, and presentation-ready at all times Support execution of special events, parties, private screenings, and group visits Box Office & Theater Operations Directly supervise box office operations, including ticketing systems, cash handling, reconciliation, and guest service standards Monitor show schedules, seating flow, and theater readiness to ensure on-time and high-quality presentations Train team members on ticketing procedures, upselling techniques, and guest engagement Troubleshoot ticketing or POS system issues in coordination with technical support Ensure accurate reporting of daily ticket sales and attendance figures Retail & Guest Experience Support Assist in managing merchandise and concessions operations, visual presentation, and point-of-sale performance Coach staff on suggestive selling and enhancing per-guest spend Maintain high hospitality standards across all guest touchpoints Team Leadership & Development Lead by example by embodying the HoloTheater ticket sales and customer success philosophies Supervise, coach, and motivate front-line team members Assist with hiring, onboarding, and ongoing training Help manage schedules to ensure proper staffing levels and labor efficiency Model a positive, guest-first leadership style on the floor Sales & Business Support Support the General Manager in driving ticket, merchandise and concessions, group, and event revenue Help build relationships with guests, local organizations, community and promotional partners Contribute ideas for local promotions and grassroots marketing efforts Administrative & Financial Support Assist with daily sales reporting, cash control, and operational checklists Support inventory tracking and supply management Step in to support payroll or basic administrative tasks as assigned by the GM Qualifications 2-4+ years of supervisory experience in entertainment, hospitality, attractions, and/or retailenvironments Experience with box office, cash handling, ticketing, or POS systems Strong guest service skills and ability to lead in a fast-paced environment Proven ability to supervise teams and manage floor operations Ability to work evenings, weekends, and holidays as needed Experience in location-based entertainment, hospitality, or themed attractions a plus What Success Looks Like A successful Operations Manager will lead by example and work with the General Manager to develop and motivate a highly performing team, exhibit dedication to customer experience excellence, ensure accurate cash management and reconciliation of daily sales, and work closely with the General Managerto achieve operational excellence and revenue growth. If you share this passion and vision for excellence, we encourage you to apply to be our next HoloTheater leader! $25 per hour, 90-day orientation period with benefits TBD after 90 days

Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person