A General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
Franchise Owner School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! The General Manager runs the show from ACDC to Zappa, creating a safe and cool environment for students to achieve their musical and creative potential. The General Manager is responsible for improving efficiency and increasing location profitability while managing the school's operations.
Roles and Responsibilities:
Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment Oversee and guide a team of instructional and administrative staff to cultivate a collaborative and supportive work environment while delivering a high quality educational experience Manage the school's Profit & Loss (P&L) statement, including data analysis, budget tracking, and cost control to enhance financial performance Manage the creation of high-quality events to foster a sense of community, motivate students, and ensure their continued participation. Provide top-quality customer service, including billing, schedule management, and clear and timely communication Be a Brand Ambassador. Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive the business. Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school. Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals. Deliver results through the management of educational and business Key Performance Indicators (KPIs) Manage the marketing, sales, and promotions to drive school and student success Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.
Skill Requirements:
3+ years work experience in management, sales, marketing, or customer service-related role Experience reviewing and managing a P&L or budget Excellent customer service skills Strong experience recruiting and managing staff Excellent communication skills (written and verbal) Proven problem-solving skills A collaborator who works well across diverse populations Strong work ethic, integrity, and leadership skills Detail-oriented with strong organizational skills Experience and interest in working with children Passion and/or interest in music and the arts Entrepreneurial spirit and drive to grow a small business It is the policy of the School of Rock to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. School of Rock complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. School of Rock expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of School of Rock's employees to perform their expected job duties is absolutely not tolerated.
