Assistant General Manager

Assistant General Manager -

The Admiral's Inn Job Category:

Full Time Exempt Location:

Ogunquit, ME Travel Required:

Minimal; primarily on-site

Reports To:

Hotel General Manager Direct Reports:

Front Desk, Housekeeping, and other operational team members

Key Relationships:

Internal:

Hotel General Managers, Operations Manager, Home Office Leadership Department Managers External:

Guests, Local Business Partners, Vendors Job Summary The Assistant General Manager (AGM) supports the Hotel General Manager in overseeing the daily operations of The Admiral's Inn. This role plays a key part in maintaining financial performance, operational consistency, and high-quality guest experiences, while supporting the development of team members in alignment with Uncommon Hospitality practices. The AGM serves as both a leader and a hands-on operator, stepping in where needed, reinforcing accountability across departments, and acting as a trusted partner to the General Manager. This role requires sound judgment, a proactive approach, and the ability to take ownership of outcomes while maintaining a composed and professional presence in a dynamic environment. Role and Responsibilities Financial & Administrative Management Support the General Manager in managing payroll, scheduling, and labor controls to align with budgeted targets. Monitor daily labor costs and staffing levels, making real-time adjustments to ensure efficiency without compromising service. Assist in tracking departmental expenses and identifying opportunities for cost control and operational efficiency. Prepare and review daily, weekly, and monthly operational reports as directed by the GM. Maintain a working understanding of property-level financial performance, including revenue trends and expense management. Leadership & Team Development Support the hiring, onboarding, and training of team members, ensuring alignment with Uncommon Hospitality standards and culture. Lead by example, demonstrating professionalism, accountability, and a steady leadership presence. Provide consistent coaching, feedback, and performance support to team members and supervisors. Assist in conducting performance evaluations and addressing performance concerns in a timely and constructive manner. Foster a positive, respectful, and inclusive work environment aligned with the Uncommon Hospitality People Charter. Recognize and celebrate team contributions to reinforce engagement and morale. Operational Leadership & Best Practices Support the General Manager in overseeing all day-to-day hotel operations, ensuring consistency across departments. Ensure all standard operating procedures and brand standards are clearly understood and consistently executed. Monitor property conditions, including cleanliness, maintenance, and safety, addressing issues promptly. Identify operational gaps and inefficiencies and implement practical, timely solutions. Coordinate across departments to ensure smooth daily operations and effective communication. Support implementation of new processes, systems, or initiatives introduced by leadership. Guest Experience & Service Excellence Serve as a visible and approachable leader, regularly engaging with guests and team members. Ensure all guests are welcomed and acknowledged in alignment with Uncommon Hospitality service standards. Proactively monitor guest satisfaction and address concerns with professionalism, urgency, and care. Support the team in delivering thoughtful, consistent, and personalized service experiences. Review guest feedback and online reviews, identifying trends and opportunities for improvement. Reinforce a culture where hospitality is intentional, consistent, and genuine in every interaction. Sales & Marketing Support Support the execution of marketing initiatives, promotions, and packages at the property level. Ensure consistent messaging and presentation across guest-facing platforms and on-property materials. Assist in building and maintaining relationships with local businesses and community partners. Represent the property professionally in the local market and support community engagement efforts. Core Requirements Excellence Driven Accountable Strong Communicator Detail Oriented High Integrity Preferred Skills 2-4 years of hospitality or hotel operations experience Prior supervisory or leadership experience preferred Strong organizational and problem-solving skills Familiarity with hotel systems (PMS, POS, scheduling tools) Ability to manage multiple priorities in a fast-paced environment Additional Notes This is a full-time, on-site role requiring flexibility, including evenings, weekends, and holidays. The position involves extended periods of standing and movement throughout the property. Candidates must be able to lift up to 50 lbs and respond to the physical demands of a dynamic hospitality environment.