General Manager Home Instead - 3.6 Kalispell, MT Job Details $80,000 a year 3 days ago Qualifications Business development management Performance improvement leadership Team member evaluation Healthcare industry recruitment experience Resource allocation (project management tasks) Customer retention strategy Referral-based lead generation Increasing staff retention rates Standard Operating Procedures (SOPs) implementation Conversion rates analysis Sales referrals Managing sales strategy or development teams Employee retention Team scheduling Sales team management Trend analysis Lead Conversion Team development Profit & loss Sales conversion rate (success metric) Compliance management Sales performance monitoring (sales process improvement strategies) Financial operations management Sales growth strategy Sales coaching Managing teams of recruiters Quality compliance management Clinical staff recruitment Collaboration with community partners Leading team collaboration initiatives Full Job Description Job Summary The General Manager is fully accountable for the overall performance of the office, including financial results, growth, operational excellence, and team leadership. This leader translates the Owner's vision into clear priorities, builds a high-performing team, and drives disciplined execution across sales, recruiting, and care delivery to achieve sustainable growth and profitability. Key Responsibilities 1. Business Ownership & Financial Performance Own and deliver overall business results. Accountable for full P&L performance, including revenue, hours, gross margin, and profitability. Deliver defined year-over-year growth targets through disciplined management of sales, recruiting, and retention performance. Establish and lead a metric-driven operating rhythm (daily, weekly, monthly reviews). Monitor performance dashboards, identify root causes, and execute corrective action plans. Align staffing models, scheduling, and resource allocation to optimize profitability while maintaining high care quality. 2. Growth & Market Development Drive predictable, organic growth in the local market. Build and manage a consistent referral generation engine with key healthcare and community partners. Strengthen sales pipeline management and improve conversion performance. Increase client retention and lifetime value through proactive service management. Develop and execute a local market growth plan aligned with the Owner's long-term vision. 3. Operational Excellence & Service Quality Ensure reliable, scalable, and compliant execution. Implement and uphold standardized systems and best practices across sales, recruiting, and care delivery. Maintain appropriate Care Pro supply to meet current and projected demand. Ensure accurate reporting, compliance, and operational discipline. Deliver consistent, high-quality client and Care Pro experiences. Create operational clarity and accountability across all key roles. 4. Strategy Execution & Continuous Improvement Turn strategy into measurable outcomes. Execute network and HQ initiatives with discipline and clear accountability. Pilot and refine local tactics to improve performance drivers. Use business insights and performance trends to guide decisions and improvements. Foster a culture of continuous improvement and operational innovation. 5. Team Leadership & Culture Build and lead a high-performance, accountable team. Recruit, develop, and retain strong Key Players and Care Pros. Set clear expectations and hold team members accountable to defined metrics. Provide coaching in sales effectiveness, recruiting performance, and service excellence. Foster a culture of ownership, urgency, collaboration, and care. Drive alignment within the office, across the state network, and with HQ. Performance Outcomes (KPIs) The General Manager is accountable for achieving results across: Revenue and hours growth Gross margin and overall profitability Sales conversion rates and pipeline health Recruiting yield, retention, and staffing stability Client retention and satisfaction Team engagement, retention, and performance health