An Assistant General Manager manages all aspects of a business. May be responsible for managing a small business, or managing one division or department of a larger business. Oversees administration, finance, communication and marketing as well as operations for a company. Reports to business owners, executive management or a board of directors.
ABOUT STARLITE YELLOWSTONE, TAPESTRY COLLECTION BY HILTON
Looking for an adventure in Yellowstone? Join the team at Starlite Yellowstone, Tapestry Collection by Hilton. Employee housing may be available for eligible team members, along with Hilton travel benefits, career growth opportunities, and the chance to live and work just steps from Yellowstone National Park. Starlite Yellowstone, Tapestry Collection by Hilton is a newly reimagined lifestyle hotel located steps from the West Entrance of Yellowstone National Park. Following a complete down-to-studs renovation, the property now features approximately 133 modern guest rooms and amenities designed to reflect the rugged beauty and spirit of the Yellowstone region. As part of Hilton's Tapestry Collection, Starlite Yellowstone offers guests a distinctive sense of place inspired by the surrounding landscape and brought to life through authentic Montana hospitality. Our team is committed to delivering memorable experiences that inspire every guest's heartfelt desire to return. Managed by Vista Host Management & Development Company, Starlite Yellowstone is proud to be part of a growing portfolio of hotels dedicated to operational excellence, strong team culture, and exceptional guest service. Distinctly Yellowstone. Authentically Montana.
POSITION SUMMARY
The Assistant General Manager is responsible for supporting all aspects of hotel operations, including daily staff management, guest and employee satisfaction, human resources, financial performance, cost control, and sales and revenue generation. This role assists the General Manager in driving the strategic vision and implementation of both Vista Host and brand-wide initiatives, focusing on exceeding guest expectations and building relationships with key customers.
WHO IS THIS POSITION FOR?
The Assistant General Manager is an energetic, results-driven professional who thrives in a fast-paced environment and enjoys hands-on leadership. This role is ideal for someone who: Has experience in hotel operations and management, ideally within a mid-scale or limited-service brand. Is passionate about providing exceptional guest service and can motivate a team to achieve high service standards. Is adaptable, able to cover shifts in various departments as needed, and enjoys a hands-on approach to management. Excels in human resources management, with strong skills in recruiting, training, and developing team members. Has a strong focus on financial and cost control, with the ability to oversee accounting functions such as accounts payable, receivable, and petty cash.
WHY WORK FOR US?
Quarterly Bonus Program with Competitive Salary Vacation / Sick / Bereavement / Holiday Pay Health/Vision/Dental Insurance Life / STD Insurance 401k Program Employee Discounts (Brand Hotels & Company Hotels) Free, Third-Party Employee Assistance Program (personal and professional) Monthly team luncheons and recognition events for outstanding staff performance Opportunities for career growth and development within the Vista Host portfolio
DUTIES AND RESPONSIBILITIES
Maintain unparalleled guest service as the core philosophy of the hotel. Personally demonstrate a commitment to guest service by responding to guest needs promptly and professionally. Ensure all team members are trained to meet service standards and deliver superior guest service. Empower team members to provide responsive guest assistance and reward exceptional performance. Manage human resources functions including recruiting, training, and performance evaluations. Oversee finance and accounting functions, ensuring proper cost controls are in place. Foster a positive and cooperative work environment, promoting clear communication between staff and management. Implement property-wide strategies to improve guest satisfaction, operational efficiency, and revenue generation. Cover shifts in all departments as needed to maintain optimal labor standards. Provide a professional image through personal appearance and behavior. Perform other duties as assigned by the General Manager.
POSITION REQUIREMENTS
Must be able to communicate effectively in English, both written and verbally. Must be able to stand for extended periods. Must be able to lift up to 20 lbs. 3+ years of experience in hotel operations or management. Strong management, leadership, and time management skills
REQUIREMENTS
The Vista Host Promise:
We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.
