Lead a High-Performing Team. Drive Growth. Make a Difference. Are you a proven sales leader who thrives on developing people, driving results, and creating exceptional customer experiences? Do you have the energy of a coach, the mindset of a business owner, and a passion for helping teams reach their full potential? Massage Envy is seeking an ambitious, results-driven Business Manager to build on our strong foundation of success, expand our client base, and accelerate revenue growth. This is an exciting opportunity for a leader who enjoys blending strategic thinking, sales excellence, operational leadership, and team development to create measurable business impact. In this role, you'll lead a dynamic team, champion a culture of accountability and service, and help more people experience the benefits of wellness through membership growth and exceptional customer engagement. Lead, Develop, and Inspire Talent You will be the driving force behind a high-performing team by: Recruiting, hiring, onboarding, and developing exceptional talent Coaching team members to achieve and exceed performance goals Creating a culture of accountability, engagement, and continuous improvement Conducting performance reviews, training sessions, and regular team meetings Recognizing success while constructively addressing performance gaps Building a motivated team that delivers outstanding member experiences Own Business Operations As the leader of the location, you'll ensure operational excellence by: Overseeing daily business operations and overall performance Maintaining a professional, safe, and welcoming environment for employees, members, and guests Monitoring key business metrics and responding proactively to trends Managing inventory, banking, scheduling, marketing initiatives, and administrative functions Implementing efficient processes that support growth and exceptional service delivery Drive Sales Performance This role is ideal for a leader who loves sales and knows how to inspire others to succeed. Lead by example by actively selling memberships and wellness solutions Coach and train team members on a proven sales process Set ambitious sales goals and develop strategies to achieve them Drive membership growth, retention, and retail sales performance Conduct role-playing sessions, sales training, and ongoing development activities Use sales analytics and performance data to identify opportunities and improve results Champion the Customer Experience Exceptional customer experiences fuel long-term success. Build strong relationships with members and guests Respond to customer feedback and resolve concerns effectively Promote customer surveys and use feedback to drive improvement Focus on member retention and loyalty initiatives Recognize service excellence and coach teams on opportunities for growth Ensure every interaction reflects our commitment to wellness and care Preferred Qualifications Management experience in retail, service, hospitality, fitness, wellness, or a related customer-focused industry Proven success in sales and revenue generation, including commissioned sales experience Strong leadership skills with the ability to coach, motivate, and develop teams Experience setting and achieving sales, membership, and revenue goals Ability to analyze sales, operational, and financial reports to drive decision-making Strong problem-solving, prioritization, and organizational skills Excellent verbal and written communication skills Knowledge of applicable labor laws and business regulations Personal Attributes Natural coach and motivator Results-oriented with an ownership mentality Passionate about customer service and relationship building Highly collaborative and influential Comfortable making decisions in a fast-paced environment Committed to developing a positive, high-performance culture Professional, adaptable, and trustworthy

Pay:

$57,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Paid training Prescription drug insurance Professional development assistance Relocation assistance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person