General Manager Description:

This position is a full-time professional management position. The General Manager position is an integral member of our management staff and is directly responsible for all aspects of our product and customer service. The position has excellent opportunities for growth and upward mobility for qualified candidates. Reports to District Manager of Saf-T-Swim.

Responsibilities:

Develop, implement, and manage the strategies that grow the business. Responsible for partnering with the District Manager in establishing and maintaining the customer service vision and strategy, strategy execution, customer and community interaction, and direct sales involvement and support of the business. Assist the District Manager of Saf-T-Swim in providing the vision, leadership, and direction to all who impact the business. Responsible for developing and managing the P&L to achieve or exceed objectives in the areas of revenue growth, costs, and margin. Continuously drive programs/processes that grow the business while optimizing margins. Responsible for effectively forecasting, budgeting, planning, and setting goals. Responsible for setting and managing productivity and performance expectations for personnel. Responsible for managing the metrics that optimize manpower costs while delivering a high level of customer satisfaction. Effectively communicate benchmark productivity goals, objectives, and role expectations to the workforce. Responsible for organizing and developing an effective team that is motivated to successfully deliver service and to grow the business. Responsible for attracting and hiring quality individuals who possess the necessary skills, knowledge, and experience required to fill open job positions. Utilize the corporate tools and metrics to assist in managing the business. Responsible for the development of new and existing customers. Provide a focused and measurable effort of retaining existing customer base. Respond to all customer inquiries in a manner that supports Saf-T-Swim's mission, vision and values. Assist the Aquatic Director and Supervisor to manage family/student registration and class scheduling which includes responding to all family/student registrations in a manner that supports Saf-T-Swim's mission. Manage the administration of all Saf-T-Swim policies and procedures with our customers. Manage customer service at the front desk and retail counter. Perform swim instruction, as necessary. Maintain accuracy, security and integrity of all family/student records including personal, financial and class information. Perform job responsibilities in a professional, friendly and courteous manner at all times. Other Duties | Performs other duties as assigned by management.

Requirements:

Exceptional customer service skills Leadership skills and the ability to motivate, supervise and develop staff Strong communication skills (interpersonal and strong telephone presence) Ability to work effectively in a team environment Ability to work any day of the week including weekends Strong computer skills 5+ years experience

Strongly Preferred:

Previous experience with aquatics management Previous experience with swim instruction Experience working with children and young families Knowledge of swimming pool maintenance & operation (Certified Pool Operator or Aquatics Facility Operator) Bachelor s degree or equivalent

Hours:

Full-time position

Compensation and Benefits:

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