BUSINESS SERVICES MANAGER

Centralized support | Digital systems, data, procurement, and workflow administration

Department:

Business Operations Reports to: Director of Business Operations Role type: Centralized business support; no direct practice-management responsibility Position Overview The Business Services Manager provides hands-on support for the digital systems, information, purchasing processes, and shared workflows that keep InFocus teams operating efficiently. Reporting to the Director of Business Operations, this role translates company priorities into organized, reliable day-to day execution across a growing multi-location platform. This is a centralized support role rather than a field or practice-management position. The Business Services Manager works across departments and locations to maintain shared resources, coordinate requests, improve data quality, and keep administrative work moving. The Director of Business Operations establishes strategy, standards, priorities, and overall direction; the Business Services Manager owns tactical administration, coordination, and follow-through. Key Responsibilities Digital Systems & SharePoint Support Build, organize, and maintain SharePoint sites, document libraries, lists, forms, permissions, and shared resources under established governance standards. Provide practical support for Microsoft 365 tools and other approved operational platforms, escalating infrastructure, security, access, or advanced technical issues to IT. Maintain user-facing resources so information is current, intuitive, searchable, and easy for practice and support teams to use. Assist with testing, implementation, adoption, and ongoing administration of digital workflows and operational tools. Operational Data & Reporting Maintain accurate master data for locations, vendors, supplies, users, business resources, and other shared records. Perform routine data validation, reconciliation, cleanup, and version control across shared trackers and systems. Prepare recurring reports, dashboards, summaries, and status updates for Business Operations and other functional leaders. Identify data gaps, inconsistent definitions, and recurring reporting issues, then coordinate corrective action with the appropriate owners. Procurement & Supply Coordination Administer centralized supply-ordering processes and help practices obtain approved products through preferred vendors.

BUSINESS SERVICES

InFocus Eyecare Monitor order status, backorders, pricing, service concerns, and recurring purchasing needs; follow through with vendors and internal stakeholders. Maintain approved-product lists, ordering instructions, vendor contacts, and purchasing records. Support cost-control and standardization initiatives by identifying duplicate items, inconsistent purchasing, and consolidation opportunities. Centralized Support & Request Coordination Monitor and triage centralized support tickets, confirm ownership, communicate status, and ensure requests continue progressing toward resolution. Coordinate routine requests across practices, support departments, and approved vendors using established workflows and escalation paths. Maintain clear records of requests, decisions, approvals, status updates, and completion documentation. Track recurring questions, delays, and request trends, elevating risks and process-improvement opportunities to the Director of Business Operations. Documentation & Process Support Publish and maintain SOPs, job aids, forms, templates, and other operational documentation. Support the conversion of manual or inconsistent processes into standardized digital workflows. Coordinate document reviews and updates so materials remain accurate, appropriately approved, and easy to locate. Support new-practice integrations and enterprise initiatives through data collection, system setup, resource organization, and task follow-through. Working Relationships The Business Services Manager partners closely with Practice Operations, Information Technology, Finance, Revenue Cycle Management, Human Resources, Marketing, integration teams, practice managers, and external vendors. The role provides centralized coordination and technical-administrative support while respecting functional ownership and established escalation paths. Qualifications Three or more years of experience in operations support, field operations, digital operations, business systems, procurement, administrative services, or a related function. Strong proficiency with Microsoft 365, including Excel, SharePoint, Teams, Outlook, and Forms; experience building SharePoint resources or digital workflows strongly preferred. Demonstrated ability to maintain accurate data, manage multiple workstreams, and follow tasks through to completion. Experience coordinating purchasing, vendors, shared services, or centralized support requests preferred. Experience supporting multi-location healthcare, retail, or service-based organizations preferred. Clear written and verbal communication skills, sound judgment, discretion, and a service-oriented approach. Ability to learn new platforms quickly, troubleshoot routine issues, document solutions, and recognize when technical or operational escalation is required. What Success Looks Like Practice and support teams can quickly find accurate information, forms, instructions, and resources. Operational requests have clear ownership, consistent communication, and reliable follow-through. Supply purchasing is organized, standardized, visible, and cost-conscious. Enterprise data and shared documentation remain accurate, current, and useful. The Director of Business Operations has dependable tactical support to advance strategic priorities and scalable processes

Job Type:

Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

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