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Job Description
VP Delivery - Nonprofit in the USA or Canada The VP, Nonprofit is responsible for leading and scaling the organization's nonprofit delivery practice through operational excellence, strategic client engagement, organizational leadership, and business growth. This role provides executive oversight across delivery operations, client success, workforce management, and portfolio performance while driving innovation, collaboration, and scalable growth within the nonprofit industry.
Location:
Virtual:
Home-based office in the
US or Canada Work Authorization:
Citizens or Permanent Residents of the USA or Canada. Cannot provide a Visa sponsorship.
Qualifications/Skills:
1.
Leadership and Team Management:
Team Building:
Building and leading high-performing teams of professionals, including Managing Directors, Account Directors, Service Directors, and Principal Consultants.
Talent Development:
Identifying, developing, and retaining talent across the organization through mentorship, coaching, and leadership development initiatives.
Capacity Planning and Workforce Management:
Providing strategic oversight of workforce planning and organizational capacity to ensure optimal team composition, balanced utilization, leadership coverage, and scalable delivery operations aligned to business growth and client demand.
Performance Management:
Driving a high-performance culture through measurable goals, operational accountability, continuous feedback, leadership coaching, succession planning, and proactive management of organizational and delivery risks. 2.
Client Relationship Management:
Client Engagement and Executive Alignment:
Building and maintaining strong executive client relationships through strategic engagement, governance, and roadmap alignment to ensure delivery outcomes support client business objectives.
Client Success and Risk Management:
Overseeing client health, escalations, and red account recovery through proactive risk identification, mitigation planning, and executive governance.
Sales Partnership and Account Growth:
Partnering with sales and account teams to support new business pursuits, strengthen existing client relationships, and drive expansion opportunities through cross-sell and upsell initiatives.
Client Satisfaction and Retention:
Driving a client-centric culture focused on service excellence, measurable outcomes, and continuous improvement, with Client Satisfaction (CSAT) serving as a key performance metric. 3.
Strategic Planning:
Business Strategy:
Collaborating with executive leadership to develop and execute the company's overall business strategy, with a focus on Industry.
Service Expansion:
Identifying opportunities to expand service offerings, enter new markets, or enhance existing services to meet changing client needs.
Innovation and Intellectual Property:
Driving innovation through the development and adoption of intellectual property, accelerators, delivery frameworks, and AI-enabled solutions that enhance service scalability, delivery efficiency, and client value. 4.
Operational Excellence:
Delivery Execution and Portfolio Oversight:
Providing leadership oversight across the delivery portfolio to ensure high-quality execution, successful client outcomes, and consistent delivery performance aligned to organizational standards and client expectations. Project
Delivery Standards:
Establishing and enforcing project and change management best practices, governance frameworks, and delivery methodologies to ensure projects are delivered on time, within scope, and within budget.
Operational Performance and Risk Management:
Establishing operational governance and performance monitoring processes to proactively identify delivery risks, improve portfolio predictability, and ensure consistent execution excellence.
Financial Management and Forecasting:
Developing and managing operational budgets, forecasting business performance, and monitoring financial metrics to support profitability, scalable growth, and achievement of business objectives. 5.
Communication and Collaboration:
Cross-Functional Leadership and Collaboration:
Collaborating with sales, marketing, alliances, innovation hub, and other delivery teams to ensure alignment across client engagement, go-to-market strategy, service delivery, and business growth initiatives.
Executive Communication:
Providing clear, consistent communication to executive leadership, delivery teams, and clients regarding business performance, delivery health, strategic priorities, risks, and organizational initiatives.
Industry Leadership and Evangelism:
Serving as a visible industry leader and advocate for the organization through participation in client engagements, executive forums, conferences, and industry events. Promoting the company's capabilities, thought leadership, innovation, and market presence within the nonprofit sector.
Strategic Partnerships and Alliances:
Building and strengthening relationships with strategic partners, technology providers, and alliance organizations to support market growth, service innovation, and client success. Typical Key Performance Indicators (KPIs): CSAT scores Team utilization Project success rate (on time, on budget, within scope projects) Gross margin / portfolio Profitability - As delivered margin Innovation and IP adoption Influenced revenue in new and existing accounts Employee retention and satisfaction Building Talent Working Successfully at CFG Cloud for Good is a client-service organization, and as a member of our fully remote team, there are a few non-negotiables that enable collaboration, professionalism, and exceptional client outcomes. We succeed when our teams work in partnership with clients, communicate proactively, and uphold the standards that make Cloud for Good a trusted partner. Travel Requirements All roles at Cloud for Good include a travel component. Business travel—both domestic and international—may be required based on project and client needs. The amount of travel will vary by role but is generally expected to be up to 30% annually. Travel is considered an essential part of this position and supports effective client engagement, collaboration, and company representation. Work Environment Cloud for Good is a fully remote company. Team members are expected to maintain a professional, distraction-free workspace that is camera-ready for video meetings. Collaboration takes place across Zoom, Office 365, Salesforce, and Slack during standard business hours (9:00 a.m. - 5:00 p.m. in your local time zone). Client Time Zone Alignment As a team member, you may be required to adjust your work hours to align with your key client's time zone to support effective communication, collaboration, and project delivery. Flexibility and coordination with your Project Lead (Services) will help ensure success in this client-facing role. Disclaimers Equal Employment Opportunity At Cloud for Good, we are proud to be an Equal Opportunity Employer and adhere to the principles of Equal Employment Opportunity (EEO). We do not discriminate in employment decisions or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. Our commitment to non-discrimination applies across every location in which our company operates, and it encompasses all aspects of employment. Cloud for Good strongly encourages individuals from diverse backgrounds and identities to apply. Our commitment to diversity not only strengthens our workplace culture but also drives better outcomes for our clients. We value inclusivity and want applicants who may require special assistance or accommodation during the interview process to know we're here to assist you. Use of AI in Interviewing At Cloud for Good, we believe in conducting interviews that are fair, equitable, and designed to evaluate candidates based on their qualifications and experience, with the organization. To ensure that all candidates are given an equal opportunity to demonstrate their abilities, we prohibit the use of AI or any other type of machine learning tools during the interview process. Candidates are expected to participate in the interview process remotely using video conferencing. Any attempt to use AI or similar technology to respond to interview questions, analyze or provide feedback on the interview process, or perform any other interview-related tasks is strictly prohibited and will be considered a violation of our policy and may result in disqualification from the interview process. We understand that some candidates may have disabilities or other circumstances that require accommodation during the interview process. In such cases, we will make reasonable accommodations to enable candidates to participate in the interview process to the best of their ability. However, we do not permit the use of AI or similar technology as a substitute for direct participation in the interview. VP Delivery - Nonprofit in the USA or Canada
