$100,000 a year
Full-time $80,000
$100,000 a year
Full-time Job Description General Manager Glacial Lakes SnoBear Position Summary The General Manager is responsible for the overall leadership, daily operations, and financial success of Glacial Lakes SnoBear.

This role oversees all aspects of the business, including customer service, staff management, inventory, marketing, budgeting, and community engagement. The General Manager leads by example to create a positive team culture while ensuring every customer receives exceptional service and a high-quality product. Key Responsibilities Shop Operations Oversee day-to-day shop operations to ensure efficiency and profitability. Set priorities and manage the service schedule to meet deadlines. Review work orders, verify repairs, and implement standard operating procedures. Maintain a clean, organized, and welcoming environment. Ensure compliance with safety regulations. Leadership & Team Management Recruit, hire, train, schedule, and supervise employees. Foster a positive, respectful, and accountable workplace culture. Conduct performance evaluations and provide coaching and development. Ensure adequate staffing during peak and off-peak periods. Address employee concerns and resolve conflicts professionally. Customer Experience Deliver exceptional customer service and set high service standards. Handle customer concerns promptly and professionally. Build relationships with customers and encourage repeat business. Maintain a fun, family-friendly atmosphere that reflects the Glacial Lakes SnoBear brand. Financial Management Work along office staff to: Develop and manage budgets. Monitor daily sales, labor costs, and operating expenses. Analyze financial reports and implement strategies to improve profitability. Manage cash handling procedures, deposits, and financial reporting. Inventory & Purchasing Work in conjunction with our inventory manager to: Order products, supplies, and equipment. Maintain accurate inventory levels. Work with vendors to ensure quality products and competitive pricing. Monitor inventory to reduce shortages and overstock. Marketing & Community Engagement Plan and execute promotional campaigns Manage social media and local marketing efforts. Participate in community events and partnerships. Develop strategies to increase customer traffic and sales. Qualifications Previous management or supervisory experience preferred. Strong leadership and team-building skills. Excellent communication and customer service abilities. Strong organizational and time management skills. Basic knowledge of budgeting, financial reporting, and inventory management. Ability to multitask in a fast-paced environment. Proficiency with point-of-sale (POS) systems and basic computer applications. Valid driver's license and reliable transportation preferred. Physical Requirements Ability to stand for extended periods. Lift and carry up to 50 pounds. Work in varying weather conditions. Bend, reach, and perform repetitive tasks. Preferred Characteristics Positive attitude and strong work ethic. Self-motivated with excellent problem-solving skills. Dependable, organized, and detail-oriented. Passion for customer service and community involvement. Ability to motivate and inspire a team. Success in This Role A successful General Manager will consistently achieve operational excellence, maintain high customer satisfaction, build a motivated team, meet financial goals, and contribute to the continued growth and reputation of Glacial Lakes SnoBear within the community. Glacial Lakes SnoBear is an equal opportunity employer and values a welcoming, inclusive workplace for employees and customers alike.

Pay:

$80,000.00

$100,000.

00 per year

Benefits:

Health insurance Paid time off Retirement plan

Work Location:

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