Job description: Dogtopia, the industry leader in dog daycare, boarding, and spa services has an opening for an ethusiastic, organized, business-minded leader to join our team as a General Manager! This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a happy, healthy, and safe environment for the dogs in our care. If you're a leader among people and LOVE dogs and caring for them, then this IS the role for you!!

ABOUT YOU

You're the kind of leader who excels at growing people, teams and relationships (with people and pups) and creating an inclusive work environment. You're fast paced, with a strong sense of urgency. You thrive when you have multiple challenges on your plate. You're lively, enthusiastic and a very strong communicator. You love getting things done and exceeding your goals.

•If you are seeing yourself in these words, we'd love to talk to you about our General Manager role.

ABOUT US

We're Dogtopia and we are a unique breed! We love and care for our Pet Parents' pups like they are our own. A big part of our success is that we hire great people, who love dogs, and we treat them exceptionally well and reward them for their excellence. We pride ourselves on being a place to build a career and not just get a job. We provide you with the industry best training in dog behavior and care, and we equip you with the skills to make every day the Most Exciting Day Ever for every dog in your care. This is why Dogtopia is the industry leader and wins customer driven awards and recognition year after year! We are also proud to be deeply invested in giving back to our communities through our Dogtopia Foundation's Fetch It Forward initiatives with a mission that Enables Dogs to Positively Change Our World .

ABOUT THE GENERAL MANAGER ROLE

The focus of this job is making connections with people, pups, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others.

A few other specifics:

Core Competences Consistent and timely attendance. Sales Growth- Comp growth that meets or exceeds business goal. No critical safety issues. Completion of all E-learning software. Achieving a Listen 360 score of at least 90% Monthly. Being cost conscious and able to manage to a budget without sacrificing the health and safety of the dogs. Qualifications Must LOVE dogs. Ability to spend up to 100% of work time standing. Ability to be flexible with hours depending on need of store, this may require working over the 40-47hr threshold as well as working on weekends and holidays. Ability to work cohesively with others in a fun, fast paced environment. Strong customer service skills. Ability to train, coach, manage and motivate your staff. Sales and Marketing experience a plus. Personal Characteristics Detail Oriented. Organized. Quick thinker. Emotionally intelligent. Outgoing, enthusiastic by nature. Will take charge of their team to reach success. Clean and professional appearance. Team Management Ensures Operations are being maintained to the highest standards, while always addressing areas for improvement within the store. Maintains optimum staffing by creating weekly work schedule with minimal overtime. Leads by example by coaching all on contributing to a positive team-oriented culture. Actively purses hiring candidates by reviewing applications, interviewing, and on-boarding. Set Realistic goals for store and employees. Delivers written performance reviews and give employees positive acknowledgement when due! Train and coach the leadership team in our Dogtopia-isms. The Rules by which we, as

DOGTOPIANS

live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! Financial and Administrative Develops team in up-selling and using dog evaluations to grow revenue. Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency. Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues. Preparing Payroll, including; calculating hours, overtime hours, and ensuring that staff clock in/out. Completes weekly revenue reports accurately, fixing any discrepancies. Customer Service & Presentation Maintains a neat and organized Front Desk team and area at all times. This includes holding team to professional clean dress. Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards. Keeps the team members engaged in their duties. Handles all events and any corresponding forms on time. Strive for high customer review ratings! ENJOY your team! GROW your team! And PLAY to your fullest potential.

Benefits:

Bring your dog to work!, Health (Medical, Dental, Vision) Insurance, 401k, Paid Time Off, Flexible Schedule. As the General Manager you are responsible for the success or failure of the business and team. As such this individual needs to be able to actively speak to the plan, budget, revenue and health of the store at all times.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Opportunities for advancement Paid time off Paid training Vision insurance

Pay:

$48,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance On-the-job training Opportunities for advancement Paid time off Retirement plan Vision insurance

Work Location:

In person