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General Manager
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Key Collision
South Burlington, VT (In Person)
Full-Time
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Job Description
Collision Center ManagerAt Key Collision, our people come firstalways. Our continued success is driven by a culture-focused, highly trained team of professionals who take pride in delivering exceptional repair quality and outstanding customer experiences. We believe strong leadership is the foundation of a successful collision center, and we are looking for an experienced manager who shares that philosophy.
At Key Collision, growth is not just encouragedit is expected. We actively promote from within, and many of our current leaders began their careers in entry-level roles. If you are looking for a long-term opportunity with a company that invests in its people, this is the place to make an impact and grow your career.
Position OverviewThe Collision Center Manager is responsible for the overall leadership, performance, and day-to-day operations of the body shop. This role requires proven collision center management experience and a strong ability to lead teams, drive production, and deliver operational and financial results while maintaining exceptional customer satisfaction.
Key ResponsibilitiesOversee and coordinate all aspects of body shop operations and production workflowProvide strong leadership and direction to all team members at the locationManage staffing, scheduling, workload distribution, and performance managementRecruit, train, develop, and retain top-performing collision repair professionalsDrive business performance to meet or exceed operational and financial objectivesDevelop, monitor, and report on key performance metrics including revenue, profitability, cycle time, and efficiencyBuild, maintain, and grow strong customer relationships and repeat businessHandle customer concerns promptly, professionally, and with a solutions-focused approachCommunicate company policies, procedures, and departmental goals clearly and consistentlyEnsure compliance with all safety standards and operational proceduresRepresent Key Collision with a high level of professionalism to employees, customers, and partnersPerform other duties as assignedRequired Qualifications35 years of proven Collision Center or Body Shop Management experience (required)Working knowledge of CCC estimating and management systemsStrong understanding of estimating processes, body repair operations, and paint proceduresKnowledge of modern vehicle technologies and mechanical operationsProficient computer skills with the ability to analyze and manage performance dataProcess-driven, detail-oriented, with excellent time-management skillsStrong verbal and written communication abilitiesExceptional customer service skills with a professional, confident demeanorAbility to build and maintain effective working relationships with customers, vendors, and employeesValid drivers licenseBenefits & CompensationCompetitive compensation based on experienceMedical, dental, and vision insurancePaid vacation and personal time401(k) retirement plan with employer matchLife, disability, cancer, and accidental insurance coverageIf you are an experienced collision center leader looking to take the next step with a growing organization that values its people and promotes from within, Key Collision offers the opportunity to lead, grow, and make a lasting impact.
At Key Collision, growth is not just encouragedit is expected. We actively promote from within, and many of our current leaders began their careers in entry-level roles. If you are looking for a long-term opportunity with a company that invests in its people, this is the place to make an impact and grow your career.
Position OverviewThe Collision Center Manager is responsible for the overall leadership, performance, and day-to-day operations of the body shop. This role requires proven collision center management experience and a strong ability to lead teams, drive production, and deliver operational and financial results while maintaining exceptional customer satisfaction.
Key ResponsibilitiesOversee and coordinate all aspects of body shop operations and production workflowProvide strong leadership and direction to all team members at the locationManage staffing, scheduling, workload distribution, and performance managementRecruit, train, develop, and retain top-performing collision repair professionalsDrive business performance to meet or exceed operational and financial objectivesDevelop, monitor, and report on key performance metrics including revenue, profitability, cycle time, and efficiencyBuild, maintain, and grow strong customer relationships and repeat businessHandle customer concerns promptly, professionally, and with a solutions-focused approachCommunicate company policies, procedures, and departmental goals clearly and consistentlyEnsure compliance with all safety standards and operational proceduresRepresent Key Collision with a high level of professionalism to employees, customers, and partnersPerform other duties as assignedRequired Qualifications35 years of proven Collision Center or Body Shop Management experience (required)Working knowledge of CCC estimating and management systemsStrong understanding of estimating processes, body repair operations, and paint proceduresKnowledge of modern vehicle technologies and mechanical operationsProficient computer skills with the ability to analyze and manage performance dataProcess-driven, detail-oriented, with excellent time-management skillsStrong verbal and written communication abilitiesExceptional customer service skills with a professional, confident demeanorAbility to build and maintain effective working relationships with customers, vendors, and employeesValid drivers licenseBenefits & CompensationCompetitive compensation based on experienceMedical, dental, and vision insurancePaid vacation and personal time401(k) retirement plan with employer matchLife, disability, cancer, and accidental insurance coverageIf you are an experienced collision center leader looking to take the next step with a growing organization that values its people and promotes from within, Key Collision offers the opportunity to lead, grow, and make a lasting impact.