Program Strategy & Framework Development Create, launch, and continuously improve scalable program frameworks that integrate capacity planning into Azure commitments, renewals, and strategic pursuit motions. Establish governance models, planning milestones, ownership structures, and decision-making processes that drive consistent execution. Develop repeatable operating models that enable efficient capacity planning, forecasting, and execution across Capacity Shared Services Analyze trends, identify opportunities, and recommend improvements that enhance planning quality, adoption, utilization, and customer outcomes. Partner with program teams, account teams, capacity experts, and business stakeholders to define planning requirements, ownership, handoffs, risks, and dependencies. Drive alignment across highly matrixed organizations and influence stakeholders without direct authority. Coordinate cross-functional execution, remove blockers, manage escalations, and ensure accountability for key business outcome.

Required:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience Experience creating, launching, or improving cross-functional business programs, field programs, customer-success motions, or operational processes. Demonstrated ability to convert complex business or technical requirements into practical guidance, workflows, templates, enablement, and measurable execution plans. Experience coordinating stakeholders across sales, customer success, services, operations, engineering, or product teams without direct authority. Familiarity with Azure or cloud business processes, including consumption planning, customer demand planning, account planning, or capacity management. Strong project management skills, including workback planning, dependency tracking, risk management, stakeholder communications, and follow-through. Analytical skills and experience using operational data, dashboards, or scorecards to identify gaps, measure adoption, and improve program performance. Strong written and verbal communication skills, with the ability to create concise, field-ready content for both business and technical audiences. Exposure to customer success, services, consulting, or other repeatable customer-delivery programs. Experience supporting enablement, adoption, or program operations, with familiarity using reporting, workflow, or project-management tools. Comfort working in an evolving environment and learning new processes as the program and delivery model matures.