Assistant Manager

• 3.4 424 4th Avenue, Monroe, WI 53566 $31,000 - $40,000 a year - Full-time Apply with Indeed Assistant Manager AmericInn by Wyndham Monroe WI Company Overview AmericInn is a hotel franchise committed to providing comfortable, welcoming, and quality lodging experiences for travelers. With locations throughout the United States, we take pride in delivering exceptional customer service, maintaining high operational standards, and creating a positive experience for every guest. Position Summary AmericInn is seeking a motivated, dependable, and hands-on Assistant Manager to oversee daily hotel operations at our Monroe-area property. The Assistant Manager plays an essential role in ensuring smooth hotel operations, maintaining property standards, supervising employees, and delivering outstanding guest experiences. This position requires a strong leader who is willing to lead by example, assist wherever needed, and step in to cover any shift when necessary. Applicants must reside in or near the Monroe area. Key Responsibilities Daily Hotel Operations Oversee daily hotel operations, including front desk activities, room assignments, reservations, and guest services. Ensure all departments operate efficiently and provide a high level of customer service. Serve as Manager on Duty and make operational decisions as needed. Ensure hotel policies, procedures, and service standards are consistently followed. Staff Supervision and Leadership Supervise and support front desk and housekeeping employees. Assist with scheduling and maintaining appropriate staffing levels. Interview, hire, train, and develop employees. Assign and direct work, evaluate employee performance, and provide coaching and feedback. Address employee concerns, resolve workplace issues, and administer appropriate corrective action when necessary. Lead by example and promote a positive, professional, and team-oriented work environment. Be available to fill in on any shift, including nights, weekends, and holidays, as operational needs require. Guest Relations and Customer Service Ensure guests receive friendly, professional, and exceptional customer service. Respond promptly and professionally to guest questions, concerns, and complaints. Resolve guest issues effectively while maintaining a positive guest experience. Promote guest satisfaction and encourage repeat business. Property Maintenance and Appearance Regularly inspect guest rooms and common areas to ensure cleanliness and proper maintenance. Monitor the overall appearance and condition of the property. Identify, document, and report maintenance concerns and necessary repairs. Follow up to ensure repairs and cleanliness issues are addressed promptly. Maintain a clean, safe, and welcoming environment for guests and employees. Inventory and Supplies Monitor inventory levels of hotel supplies and operating materials. Place orders as needed to ensure departments remain adequately stocked. Help manage supplies responsibly and minimize unnecessary waste. Additional Responsibilities Provide front desk coverage, housekeeping assistance, and other operational support as needed. Perform relief and backup duties across all hotel departments. Ensure compliance with company policies, procedures, applicable employment laws, and regulatory requirements. Carry out management responsibilities in accordance with organizational policies and applicable laws. Qualifications and Skills The ideal candidate will demonstrate: Strong leadership and team management abilities. Excellent customer service and problem-solving skills. Effective verbal and written communication skills. Strong organizational skills and attention to detail. The ability to multitask and remain composed in a fast-paced environment. Flexibility and willingness to assist in all areas of hotel operations. Dependability, accountability, and a strong work ethic. The ability to motivate employees and maintain a positive work environment. Previous hospitality or hotel management experience preferred. Familiarity with hotel management and reservation software is a plus. Important Position Requirements Must live in or near the Monroe area. Must have a flexible schedule and be available to cover any shift when needed. Must be willing to work hands-on in all areas of hotel operations. Must be comfortable taking responsibility for the property and serving as Manager on Duty. Join Our Team! If you are a dependable, customer-focused leader who enjoys working with people and takes pride in maintaining high standards, we would love to hear from you! Join the AmericInn team and help us create a welcoming environment where guests feel comfortable, valued, and eager to return.

Pay:

$31,000.00 - $40,000.00 per year

Benefits:

Employee discount Paid time off

Location:

Monroe, WI 53566 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Monroe, WI 53566 (Preferred)

Work Location:

In person