A Logistics Specialist plans and manages logistics, including the distribution and transportation of supplies, equipment or materials for a company or organization. Develops order schedules and policies, tracks shipments, coordinates storage and works with suppliers and transportation companies. Implements efficient and cost-effective transportation and distribution systems.
Regional Logistics Partner Claims Specialist Speed Express - 2.9 Montebello, CA Job Details Full-time From $65,000 a year 17 hours ago Benefits Health insurance 401(k) Qualifications VLOOKUP function Accounts payable English Bachelor's degree Quality control Business Administration Chinese Process management Full Job Description SpeedX Regional Logistics Partner Claims Specialist —
Job Description Department:
HQ-AP Claim Report:
HQ-AP Claim Lead Location:
LAX/ORD Type:
Full-Time, Exempt Summary Owns the end-to-end claims process against Delivery Service Partners (DSPs) for assigned stations within the region. Investigates parcel loss, theft, and scan-compliance failures attributable to DSPs; quantifies financial liability; files and defends claims; and coordinates weekly payroll deductions with Accounting. Serves as important contact for DSP claim process auditor. Key Responsibilities File and adjudicate claims against DSPs for parcel loss, theft, damage, and missed/failed scans (OFD, LOD, failed loading scans), applying the current SPX universal DSP claim value schedule. Investigate root cause using parcel scan history, route data, delivery data, dispatch records, and video footage; maintain a complete, auditable claim file for every case. Serve as primary contact for DSP disputes auditor; review evidence, render decisions, and escalate high-dollar or complex cases with a clear recommendation. Coordinate weekly payroll deductions with Accounting; reconcile claim ledgers against Accounting records and resolve discrepancies before payment cutoff. Produce weekly and monthly claim reports covering total claim value, claim count by category, DSP-level breakdowns, and recovery rate; flag high-loss DSPs, routes, and shifts with recommended actions. Apply DSP claim policy consistently across the region; support rollout of policy and value updates; report any conflict-of-interest concerns or inappropriate offers from DSPs to senior leadership immediately. Partner with station Ops, QC, and Tech to ensure timely evidence submission and resolve data integrity issues impacting claim accuracy. Qualifications Bachelor's degree in Business, Logistics, Supply Chain, Finance, Data Analytics, or related field; equivalent experience considered. Strong Excel proficiency (pivot tables, XLOOKUP, conditional logic on 50K+ row datasets); SQL or BI tools a plus. Strong analytical and investigative skills; clear written communication; high personal integrity for handling sensitive financial and COI situations. Require proficiency in both Chinese and English. Key Performance Indicators Claim closure cycle time within policy aging threshold. Recovery rate — dollars recovered vs. dollars claimed. Quarter-over-quarter reduction in repeat-offender DSP claim volume. Weekly payroll deduction accuracy (zero reconciliation breaks); low dispute overturn rate.
