Role Summary:

The Customer Program Associate is an entry-level, temporary-to-hire opportunity designed for a recent graduate who wants to build a career in customer program management, supply chain, operations, and commercial business. You'll communicate directly with customers, coordinate cross-functional activities, support quotations, forecasts, shipments, and product transitions, and help deliver an exceptional customer experience. 40% Customer Program & Customer Relationship Management 25% Commercial Operations, Quotes & Data Management 25% Supply Chain, Logistics & Customer Fulfillment 10% Process Improvement, Reporting & Cross-Functional Support Role Responsibilities Customer Program & Customer Relationship Management Serve as a day-to-day contact for assigned customer accounts. Build strong relationships with customer buyers, planners, sourcing managers, logistics contacts, and program managers. Communicate directly with customers regarding forecasts, deliveries, lead times, engineering changes, and product transitions. Coordinate customer action items across Sales, Planning, Engineering, Manufacturing, Procurement, and Quality. Represent Virtium with professionalism, urgency, and a customer-first mindset. Quote, Pricing & Commercial Operations Prepare quotations and maintain pricing documentation. Maintain accurate customer, product, pricing, ERP, and CRM records. Analyze customer buying trends, forecasts, and order history. Supply Chain, Logistics & Shipment Coordination Coordinate forecasts, inventory, shipments, backlog, and delivery commitments. Partner with cross-functional teams to resolve customer issues. Communicate supply updates and recovery plans. Process Improvement & Team Support Support reporting and continuous improvement initiatives. Recommend ideas that improve operational efficiency and customer satisfaction. Required Qualifications Bachelor's degree in Supply Chain, Business Administration, Operations, Logistics, Industrial Engineering, MIS, Business Analytics, or related discipline. Recent graduate or early-career professional. Excellent verbal and written communication skills with confidence interacting directly with customers. Strong organizational, analytical, and relationship-building skills. Microsoft Excel proficiency and willingness to learn ERP and CRM systems. Customer-focused mindset with ownership and accountability. Preferred Qualifications Customer-facing internship, sales support, account coordination, planning, logistics, manufacturing, or operations experience. Participation in athletics, team sports, student leadership, business clubs, entrepreneurship, ROTC, or other competitive experiences demonstrating teamwork, resilience, and discipline. Exposure to manufacturing, electronics, or technology industries. Preferred Skills and Traits Ownership & Accountability Takes initiative and follows through. Thrives in a fast-paced environment. Balances customer advocacy with business priorities. Customer-Centric Communication Builds trust and lasting business relationships. Comfortable presenting and communicating with customers and executives. Professional, responsive, and service-oriented. Competitive Drive Motivated to achieve results and continuously improve. Competitive experiences such as athletics are valued because they often build teamwork, resilience, and discipline; equivalent experiences are equally welcomed. Collaboration & Learning Agility Works effectively across departments. Curious, coachable, and eager to grow into future leadership roles. Compensation, Schedule & Location Reports to:

Director of Materials Planning and Supply Execution Employment Type:

Full-time temporary-to-hire with opportunity for full-time conversion.

Compensation:

Hourly $25-$35 based on experience and qualifications.

Schedule:

Monday through Friday.

Location:

Rancho Santa Margarita, California (onsite).

Travel:

Approximately 10-20% for customer visits, business meetings, trade shows, training, and professional development. No relocation assistance or visa sponsorship.

Expected hours:

40 per week

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

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