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Warehouse CS Representative
Job
Proacive Logistic
Santa Fe Springs, CA (In Person)
$46,800 Salary, Full-Time
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Job Description
We are seeking a detail-oriented and customer-focused Warehouse Customer Service Representative to join our 3PL operations team. This position plays a key role in coordinating day-to-day activities between clients, warehouse staff, and carriers to ensure accurate, timely, and efficient movement of goods. The ideal candidate will have strong communication skills, a sense of urgency, and experience working in a logistics or 3PL environment. Key Responsibilities Serve as the primary point of contact for assigned clients regarding orders, inventory, and service requests. Respond promptly to customer inquiries via email and phone. Provide order status updates, shipment confirmations, and issue resolutions. Process inbound and outbound orders in the WMS accurately and in a timely manner. Confirm shipping instructions, labeling requirements, and special handling notes with clients. Monitor daily order flow to meet cut-off and service-level requirements. Assist with inventory reconciliation, cycle counts, and investigation of discrepancies. Communicate product shortages, damages, or quality issues to clients and internal teams. Work closely with warehouse staff to ensure orders are picked, packed, and shipped correctly. Coordinate freight pick-ups with carriers and provide BOLs, packing lists, and other required documentation. Help troubleshoot operational issues such as delayed shipments, missing items, or system errors. Qualifications 1-3 years of experience in logistics, warehousing, or 3PL customer service required. Knowledge of WMS systems. Strong communication and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment. Proficiency in MS Excel and other standard business software. High attention to detail and accuracy.