Service and Product Specialist

Service and Product Specialist 226 Center Street, Jupiter, FL 33458 $45,000

• $55,000 a year
• Full-time $45,000
• $55,000 a year
• Full-time Job Overview We are seeking a high character, engaging and motivated Service and Product Specialist to join our dynamic team at MH Fine Hardware! We are a high-end supplier of decorative plumbing and hardware focused on the trade
• Luxury custom home builders, architects, interior designers, and contractors.

In this role, you will be the key driver of customer satisfaction by providing expert guidance on our products and services, fostering strong relationships, and supporting sales initiatives. Your passion for delivering exceptional customer service combined with your product expertise will help us grow our brand presence and ensure our clients receive top-tier support. This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and is eager to make a positive impact. Core Values All Mh Fine Hardware team members are expected to demonstrate behavior and actions consistent with the company's core values at all times. We are driven by and act to perfect these values every day. Integrity

• We are guided by strong moral principles and character. We are straightforward and truthful in all that we do. Teamwork
• We trust, respect and support each other. We cooperate and collaborate to achieve greatness together Accountability
• We take personal responsibility to deliver on every commitment. We provide unsurpassed service and value. Tenacity
• We continuously strive to improve the experience of our customers. We have an insatiable will to win. Passion
• We are authentically enthusiastic in all we do.

We enjoy the relationships we build and the success we accomplish together. Duties Summary Resolve field issues, manage returns, warranties, and parts by coordinating with clients, vendors, and sales team Process reorders, shipments back to vendor, track credits Conduct cycle counts and physical inventory to ensure product availability aligns with customer demand Maintain and update records in company software to include item entry and price revision Maintain replenishable and non-replenishable stock catalogs for company reference Manage stock and liquidation inventory

• maintain quantity, tag for projects, and organize Engage with customers in-person and via phone and email communications to understand their needs and recommend suitable products or services.

Utilize CRM (Customer Relationship Management) software to track progress on varying aspects of job duties Experience 2+ years of experience in decorative plumbing, architectural hardware, building materials, or related construction/plumbing supply industry required Experience working with luxury custom home builders, interior designers, architects, or contractors highly desirable Prior warehouse, showroom operations, or construction supply experience preferred Strong negotiation skills with the ability keep our relationship with both the client and the vendor in mind Proven experience resolving field issues, managing returns, warranties, and vendor credits Experience with inventory management, and physical inventory control Familiarity with managing replenishable and non-replenishable stock Experience processing purchase orders, reorders, and coordinating vendor shipments Experience maintaining accurate pricing, item setup, and database records Excellent communication skills, including professional, phone, and email etiquette Familiarity with CRM software, inventory management systems, and retail math principles. Exceptional organizational skills with the ability to manage multiple projects and prioritize tasks efficiently and timely

Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person