Manager of Operational Support

Description:

DENTAL EXPERIENCE IS REQUIRED

The Manager of Operations Support drives consistency and execution across non-clinical operations. This role ensures offices and regional leaders have the systems, tools, and support needed to operate efficiently. Acting as a bridge between strategy and execution, this position focuses on follow-through, standardization, and removing day-to-day operational barriers. Core ResponsibilitiesOperational Execution Support implementation and consistency of operational processes across all offices Ensure initiatives are carried through to completion, not just rollout Procurement & Vendor Management Standardize ordering processes and manage vendor relationships Monitor spending and support cost control initiatives Compliance & Standards Track and maintain compliance requirements (OSHA, HIPAA, internal protocols) Ensure offices are audit-ready and aligned with company standards Facilities & Maintenance Oversee maintenance workflows, vendor coordination, and issue resolution Prioritize and escalate high-impact facility needs Integrations Support onboarding of new offices into systems, vendors, and processes Help stabilize operations quickly during transition periods Field Support Partner with Regional Managers to remove operational burdens Provide visibility into recurring issues and support resolution Special Projects Lead and execute operational projects across the organization Build structure, timelines, and accountability for completion Success Measures Improved operational consistency across offices Increased compliance completion and audit readiness Faster resolution of facility and vendor-related issues Controlled supply costs and vendor alignment Successful execution of integrations and key projects

Requirements:

3-5+ years of operations experience (Dental) Strong organization and follow-through Ability to manage multiple priorities and drive accountability Effective communication and problem-solving skills