Position Summary The Transportation Driver / Appointment Coordinator is responsible for coordinating resident appointments, arranging transportation services, and safely transporting residents to and from medical appointments, procedures, and approved outings. This position serves as a key liaison between residents, families, healthcare providers, and transportation vendors to ensure residents receive timely access to necessary services. The ideal candidate is organized, compassionate, dependable, and committed to supporting both residents and fellow team members. This position is expected to embody the organization's core values and contribute to a positive workplace culture where employees feel valued, supported, and empowered to provide exceptional care. Essential Duties and ResponsibilitiesTransportation Safely transport residents to and from appointments, procedures, hospital visits, dialysis treatments, and approved outings. Assist residents with entering and exiting vehicles while ensuring safety, dignity, and comfort. Properly secure wheelchairs and mobility devices during transport. Conduct routine vehicle inspections and report maintenance or safety concerns. Maintain transportation logs and required documentation. Appointment Coordination Schedule, confirm, and track resident appointments with physicians, specialists, hospitals, clinics, and other healthcare providers. Coordinate schedules to ensure transportation and appointments are managed efficiently. Communicate appointment details with residents, family members, nursing staff, and other departments as needed. Maintain accurate appointment calendars and resident transportation records. Follow up on appointment changes, cancellations, referrals, and new orders. Outsourced Transportation Management Coordinate transportation through outside vendors when facility transportation is unavailable or when specialized transportation is required. Ensure outsourced transportation services are scheduled timely and are appropriate for resident needs. Communicate appointment details and transportation requirements with vendors. Monitor transportation arrangements and resolve scheduling issues as they arise. Teamwork and Resident Support Foster positive working relationships with residents, families, providers, and coworkers. Maintain resident confidentiality and comply with HIPAA requirements. Support facility operations and assist other departments when appropriate. Demonstrate professionalism, compassion, and respect in all interactions. QualificationsRequired High school diploma or equivalent. Valid driver's license with an acceptable driving record. Ability to safely operate facility transportation vehicles. Strong communication, customer service, organizational, and time-management skills. Ability to work independently and prioritize multiple tasks. Preferred Certified Nursing Assistant (CNA) certification preferred but not required. Previous experience in long-term care, skilled nursing, transportation, healthcare scheduling, or customer service. Knowledge of medical terminology and appointment scheduling processes. Physical Requirements Ability to assist residents with mobility needs. Ability to lift, push, pull, and transfer items or equipment as necessary. Frequent walking, standing, bending, reaching, and sitting. Ability to safely assist residents entering and exiting vehicles. Core Values Employees are expected to demonstrate the following core values in their daily work: Customer Second We believe exceptional resident care begins with exceptional employee care. By supporting, respecting, and investing in our team members, we create an environment where residents receive the highest quality care and service. Accountability Take responsibility for actions, commitments, and outcomes. Passion for Learning Continuously seek opportunities for personal and professional growth. Love One Another Treat residents, families, visitors, and coworkers with kindness, compassion, dignity, and respect. Intelligent Risk Taking Encourage innovation, creativity, and problem-solving while maintaining safety and compliance. Celebrate Recognize and celebrate achievements, milestones, growth, and successes of residents and team members. Ownership Take initiative, solve problems, and act in the best interest of residents, coworkers, and the organization. Culture Statement Our success is built on the belief that when we care for our employees, our employees can provide exceptional care to our residents. We are committed to creating a workplace where team members are supported, respected, challenged to grow, and empowered to make a difference every day.

Pay:

$23.00 - $27.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

401(k) matching Company car Employee assistance program Employee discount Flexible schedule Health insurance Health savings account On-the-job training Paid training

Work Location:

In person