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Solution Support Specialist
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S.F. Express Corporation
Bolingbrook, IL (In Person)
$61,500 Salary, Full-Time
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Job Description
Solution Support Specialist S.F. Express Corporation Bolingbrook, IL Job Details Full-time $58,000 - $65,000 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Bilingual Customer communication Customer returns handling Supply chain Logistics English Analysis skills Project management Logistics Chinese Full Job Description We are currently seeking an Transportation Coordinator, to join our growing team at our Chicago location. The Solution Support Specialist role is responsible for assisting the Transportation Manager and Sales team in supporting Fulfillment operations and Freight Forwarding (Ocean & Air). This role ensures customers receive timely support, smooth shipment execution, and professional service, while also helping drive business growth by coordinating with internal teams, overseas offices, and external partners. Key Responsibilities Sales & Customer Support Assist the Transportation Manager and Sales team in preparing quotations, proposals, and rate requests. Support onboarding of new customers (account setup, SOP preparation, credit coordination). Respond to customer inquiries regarding fulfillment, air freight, and ocean freight shipments. Prepare sales reports, pipeline tracking, and customer review materials. Fulfillment Support Coordinate with warehouse operations for inbound, outbound, and inventory control. Monitor order fulfillment KPIs and support resolution of service issues. Prepare workflow SOPs, security checklists, and process improvement suggestions. Support customer requests for value-added services (kitting, relabeling, returns, DG handling). Ocean & Air Freight Forwarding Support Handle booking coordination, documentation (BOL, AWB), and rate confirmations with carriers/co-loaders. Track shipments end-to-end, proactively communicate status, and escalate exceptions. Liaise with overseas offices (China/APAC) to align cross-border shipping requirements. Ensure compliance with customs, regulatory, and DG (dangerous goods) rules. Administration & Reporting Maintain updated rate sheets, contracts, and SOP records. Generate weekly/monthly reports on volumes, revenue, and service performance. Support invoicing, billing accuracy, and coordination with finance for payment collection. Assist with sales events, trade shows, and internal projects as needed. Other duties as assigned. Qualifications & Skills Bachelor's degree in any discipline (Logistics, Supply Chain, or Business preferred). 1-3 years of experience in freight forwarding, fulfillment, or logistics sales support. Familiarity with international shipping (air/ocean) and warehouse operations. Proficient in MS Office; knowledge of TMS/WMS systems (CargoWise a plus). Strong organizational skills, attention to detail, and ability to multitask. Good communication and problem-solving skills; team player mindset. Bilingual English & Chinese preferred for cross-border communication.