Key Responsibilities:

Build relationship with Manheim Auction commercial team and managementShow proficiency with communication via recorded line phone systemManage email boxes for multiple locations and collaborate on regional emailsEntry of all manual orders and processing of other AS400 system ordersManage escalated Client Succes VINs with carriers and agentsMonitor holds and verification delaysDispatch negotiation and a heavy understanding of sales tactics to increase marginAction AutoIMS for Trans Delay Holds, Cancellations, ETA'sFollowing Up with carriers on several VINs dailyProcess Fees and post assessorial charges to recordRequest Hold Harmless/ReleasesInvestigating kickback of VINs by carriers to get units re-dispatchedBe comfortable holding carriers accountable to their planCreate and manage corrective action of a vendorMonitoring order entry failures throughout the day and correctUnderstanding of margin relative to position and some tracking of margin requirementsMonitoring and correcting master data files for location errorsMeasuring performance - understanding analytics for clients and vendorsReport on performance results for high level management and executive leadersCompile vehicle transportation related data and generate reportsFollow all job-related duties as directed by supervisorBe an outside the box thinker who can solve problems quicklyWorking knowledge of Microsoft Excel, Outlook, and WordAbility to work independently in a hybrid environment to execute and deliver resultsHistory of customer service and multi-tasking position(s)Ability to work with a high sense of urgency in a dynamic, fast-paced environmentExcellent written and verbal communication skills

Required:

1-3 years administrative experience (in automotive industry preferred)Working knowledge of computer usage including Microsoft Excel, Outlook, and WordAbility to work independently in a matrix environment to execute and deliver resultsExcellent customer service and multi-tasking skillsHigh attention to detail including precise data entryExcellent written and verbal communication skillsAbility to work with a high sense of urgency in a dynamic, fast-paced environmentHigh School Diploma or equivalentValid Driver's License and the ability to pass a background check and drug test required.

Preferred:

Some college education
1+ years' experience in transportation dispatching
1+ years' experience in sales or call center

USD 22.07 - 33.13

per hour

Compensation:

Hourly pay rate is in the range of $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets Cox is an Equal Employment Opportunity employer. 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