Customer Service & Logistics Technician Location:

Kentwood, MI Schedule:

Monday through Friday, 8:00 AM to 4:30

PM Pay:

$20.00 to $26.00 per hour, based on experience About Us

CELO USA

- Trident Fasteners, the U.S. branch of global manufacturer CELO, specializes in high-precision screws and engineered fastening solutions. Position Overview The Customer Service & Logistics Technician is responsible for ensuring seamless order management, customer satisfaction, and high service levels. This role processes customer requirements, manages communications, and launches production orders based on demand forecasts and plant capacity in a fast-paced manufacturing environment. Key Responsibilities Maintain fluid, professional, and positive relationships with customer procurement and logistics representatives. Manage customer communications across phone inquiries, emails, customer portals, and EDI systems. Receive, review, validate, and enter customer purchase orders into the ERP system with accuracy. Inform customers promptly of order receipt and delivery confirmations. Serve as the primary point of contact for customer complaints, log issues in the Quality System, and coordinate with internal teams to resolve disputes, returns, or order changes. Launch production orders based on customer forecasts, warehouse inventory levels, and factory capacity while respecting production lead times. Monitor and manage low-consumption parts and notify Sales representatives of sudden demand fluctuations to help prevent excess or obsolete inventory. Manage intercompany purchase orders and coordinate delivery schedules with customer service and logistics peers at other group companies. Partner with warehouse and production teams to ensure accurate picking, packing, and timely shipment of orders. Track shipments to support on-time delivery performance. Assist the Logistics Coordinator with customer shipments, expedited freight, and shipping documentation. Proactively notify customers of delivery delays and provide an updated recovery plan. Escalate line-stop risks immediately to the Production Planning Lead, Production Manager, and Executive Leadership. Coordinate with Sales representatives to process and ship product samples to customers. Compile and distribute weekly and monthly reports on order status, shipment tracking, and customer service metrics. Identify and implement process improvements within customer service and order-entry workflows to improve accuracy and efficiency. The responsibilities listed above are representative of the position and are not intended to be all-inclusive. Environmental and Safety Responsibilities Optimize the use of resources, including electricity, water, and compressed air. Properly manage scrap materials. Follow Risk Prevention rules and participate in preventive activities. Use and maintain all personal protective equipment provided by the Company. Communicate any plant risks to the Manager. Contribute to safety and health regulations. Key Skills and Qualifications Exceptional administrative accuracy and meticulous data entry skills. Professional verbal and written communication skills. Proficiency in ERP systems, order management software, and Microsoft Office, especially Excel and Word. Ability to prioritize and execute tasks in a fast-paced manufacturing environment. Strong commitment to proactive, solution-oriented customer service.

Education Required:

Fluency in English, written and verbal.

Preferred:

Degree or formal training in Commerce, Logistics, Supply Chain, or Business Administration.

Experience Internal candidates:

3-5 years of proven experience as an internal Sales Assistant or inside sales representative in an industrial manufacturing company.

External candidates:

Minimum of 3 years of experience in customer service, logistics coordination, or supply chain, ideally within automotive logistics.

Reporting Structure Reports to:

Customer Service and Logistics Manager Supports and collaborates with: Logistics Team, Quality Team, New Product Development, Production Planning, and Sales Manager Work Location Plant in

USA Kentwood Michigan Pay:

$20.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Tuition reimbursement Vision insurance

Work Location:

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Customer Service & Logistics Technician