Operations Support

Description We are looking for a detail-oriented and proactive Operations Support team member to join our team in Eden Prairie, Minnesota . In this contract position, you will be instrumental in ensuring the seamless execution of order processing, from initial placement to final payment, while maintaining high standards of customer satisfaction. This role is ideal for someone who thrives in a fast-paced environment and is eager to learn and grow under supervision and mentorship.

Responsibilities:

• Utilize technology to identify and address issues, collaborating with team members to remove operational obstacles.
• Build strong working relationships with internal and external stakeholders to manage product pricing, transportation, and informational needs.
• Learn to oversee and plan order activities, ensuring all tasks are accurately completed within the system.
• Assist in coordinating order-related processes, including shipment tracking, exception management, inventory reconciliation, and invoicing.
• Resolve issues with exception orders by working with clients, transportation providers, and distribution partners to minimize disruptions.
• Maintain accurate item-level data in company systems, including pricing, pack sizes, and product descriptions.
• Monitor and mitigate potential service failures, such as late deliveries, to ensure minimal customer impact.
• Deliver exceptional customer service by providing clear, effective communication and promptly addressing inquiries.
• Regularly update the team on operational status and performance metrics.
• Support ongoing process improvement initiatives to enhance operational efficiency. Requirements
• Strong attention to detail, with the ability to manage multiple tasks in a high-volume environment.
• Excellent written and verbal communication skills for effective collaboration with diverse stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel, for data management and reporting.
• Familiarity with shipping, logistics, and order processing practices.
• Problem-solving skills to address and resolve operational challenges efficiently.
• Ability to learn and apply company policies, procedures, and systems effectively.
• Experience in customer service, demonstrating a commitment to customer satisfaction.
• Knowledge of inventory management, invoicing, and reconciliation processes is a plus.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .