MEDICAL TRANSPORTATION INTAKE LIAISON

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MEDICAL TRANSPORTATION INTAKE LIAISON JOB SUMMARY

Receive and process inbound trip requests by phone, fax, and online submission from nursing homes, hospitals, discharge planners, case managers, and individual clients. Collect and verify all required patient information, including name, date of birth, pickup/drop-off addresses, appointment times, mobility needs, and insurance or billing details. Will accurately intake and record all transport appointments, ensuring all scheduling information is complete and organized. Utilize transportation management software Facility portal to review appointments. Monitor appointments dynamically to accommodate cancellations, urgent add-ons, and delays. Communicate trip confirmations, changes, and cancellations to referring facilities, Transportation Scheduling Coordinators, and clients in a timely manner. Complete web inquiries promptly, responding to new client requests and directing them through the intake process. Completes Quality Assurance monitors according to policies and procedures. Assists in maintaining a good working relationship with the community, hospital, physician offices and other health care facilities and agencies and assuring coordination of services for residents/clients. Intake and scheduling of all appointments and transportation requests is the primary duty of this position. Perform other duties as assigned by immediate supervisor.

JOB REQUIREMENTS

Must be at least 18 years of age, must be of good moral character, and have a genuine concern for the elderly and disabled. High school diploma or equivalent required Previous experience in a medical, healthcare, or transportation setting preferred Experience in a customer service or call center environment a plus Must be willing to work with various department directors, patients, family members, and community health care providers. Proficient in Microsoft Excel or similar spreadsheet software Must maintain strict confidentiality in accordance with HIPAA regulations Must have the ability to plan, organize, and follow-up on work assignments. Must have the ability to make independent decisions and work well under pressure. Must have the ability to be flexible in performing diverse tasks Visit www.libertycareers.com for more information. Background checks/drug-free workplace. EOE.

Location:

Liberty Health and Rehab •

Transportation Schedule:

Full Time, Day (8), 8am-5pm