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Logistics Customer Support Specialist
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Continental Express Inc
Sidney, OH (In Person)
$62,400 Salary, Full-Time
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Job Description
Logistics Customer Support Specialist Join a company where your attention to detail and customer-first mindset truly make a difference! Continental Express Inc., a truck load carrier, is expanding its corporate team and seeking a dependable, motivated Logistics Customer Support Specialist who thrives in a fast-paced transportation environment. If you excel at coordinating details, supporting customers, and ensuring freight moves smoothly and efficiently, we want to meet you. This role is ideal for someone seeking a stable, long-term career with opportunities for professional growth in the logistics industry. Why You'll Love Working With Us Reliable, long-term stability with a respected transportation company. Supportive, team-focused environment where your contributions are valued. Meaningful impact —your accuracy and communication help keep freight moving nationwide. Skill development & growth in logistics systems, scheduling, and customer relations. What You'll Do Serve as a primary customer contact—communicating via phone and electronic channels to schedule freight pick-up and delivery appointments. Accurately enter appointment times and shipment details into the AS400 system. Monitor customer websites/portals for updated load information. Calculate driving distances and estimate loading/unloading times to support efficient scheduling. Answer incoming calls professionally, providing information or routing callers as needed. Perform additional administrative tasks to support the Director of Customer Relations and overall daily operations. What You Bring Experience or working knowledge in transportation, logistics, or warehousing (preferred). Excellent communication and interpersonal skills. Strong computer proficiency and the ability to learn new systems quickly. Exceptional attention to detail and the ability to follow instructions accurately. Strong organizational skills with the ability to prioritize multiple tasks effectively. Ability to work both collaboratively and independently. Reliability, flexibility, and professionalism in a fast-paced environment. Qualifications Associate or bachelor's degree preferred. One year or more of customer service or logistics-related experience preferred. What we offer Great starting wage with quarterly wage increases the first year Medical, Dental and Vision Insurance Free Life Insurance Short Term Disability Insurance Paid time off 401k with company match Ready to Apply? If you're a detail-oriented, customer-focused professional looking to build your career with a supportive, established company, we'd love to hear from you. Apply today and grow with Continental Express.