Job Description:

Apex Systems is looking to hire an ONSITE Logistics Solutions Support Specialist for our client based out of Shippensburg, PA. This assignment is anticipated to be a 6‑month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a first‑shift Monday-Friday schedule.

Responsibilities:

Provide professional logistics and order support to customers, dealers, and internal stakeholders through phone, email, and case management systems.

Manage customer inquiries related to parts orders, inventory availability, shipment status, order discrepancies, and fulfillment issues.

Create, document, and manage cases through resolution while ensuring timely follow‑up and escalation when required.

Investigate order delays, inventory discrepancies, and supply issues, providing clear communication and effective solutions.

Coordinate with cross‑functional teams to identify alternative solutions for critical or time‑sensitive orders.

Lead or support escalation efforts for urgent operational issues impacting customer service or equipment availability.

Partner with warehouse, operations, quality, service, and logistics teams to investigate and resolve inventory or fulfillment concerns.

Support internal stakeholders in understanding logistics processes and expedite requests when appropriate.

Participate in process improvement initiatives focused on enhancing customer experience, order transparency, and operational efficiency.

Assist with onboarding and training team members on systems, processes, and customer support best practices.

Participate in meetings, workshops, and continuous improvement activities while communicating outcomes to relevant stakeholders.

Experience:

Bachelor's degree in Business, Supply Chain, Logistics, Operations, Customer Service, or a related field preferred.

Experience supporting customers, dealers, operations, logistics, supply chain, order management, or service functions.

Strong customer service and relationship‑building skills.

Demonstrated problem‑solving and analytical abilities, including root cause analysis.

Ability to manage multiple priorities in a fast‑paced environment.

Strong organizational skills with exceptional attention to detail and accuracy.

Ability to work independently while collaborating effectively with cross‑functional teams.

Excellent written and verbal communication skills.

High proficiency with Microsoft Office Suite.

Experience with SAP, Power BI, or logistics/order management systems preferred.

Logistics, distribution, warehouse, supply chain, or parts support experience is a plus.

Nice to

Have:

Experience working with case management platforms.

Background in logistics operations, inventory management, fulfillment, or customer support.

Experience participating in continuous improvement projects.

Familiarity with operational reporting and performance metrics.

Why Work for

Apex Systems:

We offer weekly pay, direct deposit, competitive pay ratesHealth/Medical benefits, Life Insurance, 401k, Employee Stock Purchase ProgramDiscounts to most major certification programs, access to multiple technical training platforms and programs

Apex Benefits Overview:

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide. EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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