REQUIRRED PLEASE DO NOT APPLY IF YOU DO NOT HAVE ANY MEDICAL TRANSPORT / EMS DISPATCHING EXPERIENCE

Central PA Medical Transport is seeking a motivated and

EXPERIENCED

Dispatcher to join our expanding team. We are a fast-growing agency, and we need YOU! We are looking for individuals committed to providing exceptional coordination and customer service to support our patients, facilities, and transport crews. Our dispatch team plays a critical role in coordinating Non-Emergency Medical Transportation services, including ambulances, wheelchair vans, and secure psychiatric transport vehicles. Dispatchers are responsible for ensuring efficient scheduling, clear communication, and timely transportation operations throughout each shift. We are a close-knit Veteran, Family-Owned & Operated company that truly cares about our employees and focuses on creating a positive and supportive work environment. We look forward to our team members growing with our company! We offer competitive starting pay, ongoing training, and opportunities for advancement within our organization. If you are a dependable hard worker who thrives in a fast-paced environment and wants to be recognized and rewarded for your efforts, CPMT is the place for you! Position Summary We are seeking a dependable and highly organized Non-Emergency Medical Transportation (NEMT) Dispatcher to join our operations team. This position is responsible for coordinating and dispatching ambulances, wheelchair vans, and secure psychiatric transport SUVs while ensuring safe, timely, and efficient transportation services for patients and healthcare facilities. The ideal candidate thrives in a fast-paced environment, possesses strong communication and multitasking skills, and can remain calm and professional under pressure. Key Responsibilities Dispatch and coordinate ambulances, wheelchair vans, and secure psychiatric transport vehicles efficiently and safely Monitor vehicle locations and driver status throughout shifts Communicate with hospitals, nursing facilities, behavioral health facilities, and medical staff regarding transport updates and ETA's Schedule and prioritize transportation requests based on urgency, staffing, and vehicle availability Maintain accurate trip documentation and dispatch logs Ensure drivers and crews have complete trip information and required documentation Handle incoming calls professionally and provide excellent customer service Monitor radio, phone, and dispatch software systems simultaneously Assist with resolving transportation delays, route changes, and operational issues in real time Ensure compliance with company policies, HIPAA regulations, and transportation procedures Coordinate secure psychiatric transports with professionalism, discretion, and attention to safety protocols Qualifications Strong multitasking and problem-solving abilities Excellent verbal and written communication skills Ability to remain calm under pressure and make quick decisions Proficient computer and data entry skills Experience with dispatch software, GPS systems, or transportation scheduling platforms is a plus Knowledge of medical terminology and healthcare transportation operations preferred Must be dependable, punctual, and able to work evenings and alternating Saturdays Preferred Skills Familiarity with ambulance or medical transportation operations Strong organizational and time-management skills Ability to work independently and as part of a team Professional phone etiquette and customer service skills Attention to detail and accuracy in scheduling and documentation Benefits Health Benefits Vision Benefits Dental benefits Paid Time Off Competitive hourly pay based on experience Opportunities for growth within the company Supportive team environment Meaningful work helping patients access critical healthcare services

Training Opportunities Scheduling:

2nd Shift 8-hour shifts Monday-Friday (2PM-10PM) Every other Saturday 12-Hour Shift (8AM-8PM) Full Time No major holidays Qualifications /

Requirements:

Valid Driver's License Ability to pass FBI, PA & Child Abuse Clearances Ability to pass a pre placement

Drug Screening Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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