SUMMARY OF POSITION

: The Rail Logistics Specialist (RLS) plays an important role in bringing all of the QTS products and services together and works to manage the QTS-Client relationship. This service, unique in our industry, ensures that QTS resources and service offerings are aligned properly with the customer's goals and expectations. The QTS Rail Logistics Specialist serves as a facilitator, marshaling resources inside of QTS, at the customer, and the railroad to work in tandem to achieve success. The Rail Logistics Specialist (RLS) acts as the primary point of contact for all customer service inquiries and requests for their assigned accounts. The RLS helps the customer get the most out of rail, and drive costs out of the supply chain.

KEY RAIL LOGISTICS RESPONSIBILITIES

To build positive relationships with the customers, railroads, and support partners. To assess the customer's service issues throughout the rail operating environment (North America) To prioritize, intercede, and follow-up on customer service issues and requests with the appropriate party responsible as the customer expects. To collaborate politely and professionally with Rail carriers concerning problem railcars and resolve delays or other transit deviations to their expected route plan. To ensure the customer is well-informed of any problem cars and suggest/provide corrective plans of action. To learn current and new technical skills to help the customer stay competitive and to help us stay contemporary To maintain orderly records of all work completed, including problem logs.

KEY PERSONAL RESPONSIBILITIES

To learn to be proficient in dealing with data, how to read it and how to use it. To be adaptable to various surprises and responsibilities that can come along in the rail industry. To keep an open mind and to be willing to do new things To report resource needs and challenges on an as-needed basis. To embrace that the customers want people who work like they do. We are open Monday thru Friday, 8-5 at 8235 Meadowbridge Rd, Mechanicsville, VA. (unless circumstances warrant Work-from-Home). To be a positive resource to everyone around you to the best of your ability; to be polite, professional, and proactive in what you do and what you say. To do your best every day.

PREFERRED SKILLS/EXPERIENCE

Ideal candidate must be disciplined and demonstrate aptitude for learning new business processes. Candidate must be comfortable in a well-paced team environment. Candidate must be able to exercise critical thinking and humility, communicate clearly in writing and in speech, and possess positive personal relationship skills. 4-year college bachelor's degree in any field required 1-3 years' experience in customer service, transportation, or logistics desired Excellent written and verbal communication skills Analytical and problem-solving skills Ability to multi-task Adaptable to change Rail experience is a plus. Bi-lingual, Spanish speaking is a plus QTS offers excellent benefits and a competitive salary, including the following: Health, & vision insurance Dental insurance Life insurance Short-term and long-term disability The following voluntary benefits are offered as well: 401 (k) Supplemental Life Personal policies such as

Cancer, Accident, and Specified Health Flexible Spending Account Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

Bachelor's (Preferred)

Language:

English (Required) Spanish (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Mechanicsville, VA 23116 (Preferred)

Work Location:

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