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CSR Coordinator (Logistics Experience)
Job
TeamWRX
Memphis, TN (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative with experience in trucking, transportation and Logistics. An emphasis in Rail transit is required to join our dynamic team for this role. You will be the first point of contact for our clients, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience. This position requires strong communication skills via email and over the phone, strong computer skills and the ability to handle various customer interactions effectively. Duties Respond promptly to customer inquiries via phone, email, or chat. Answer inbound calls and emails from customers Provide accurate information regarding products and services. Assist customers with order processing, returns, and exchanges. Conduct outbound calling to follow up on customer inquiries or feedback. Maintain detailed records of customer interactions in our database. Collaborate with team members to improve service delivery and client satisfaction. Uphold company policies and procedures while ensuring compliance with industry standards. Skills Proven experience in a call center or customer service environment. Excellent verbal and written communication skills in English. Proficient in phone etiquette and maintaining professionalism during calls. Ability to effectively communicate with clients from diverse backgrounds. Strong problem-solving skills and the ability to think critically under pressure. Experience in client services with a focus on building long-term relationships. Familiarity with outbound calling techniques is desirable. Join us in delivering outstanding service that makes a difference!