Amazon's Global Operations:

Join our Global RAD Operations team and be part of the engine that keeps Amazon's fulfillment centers running smoothly worldwide. As a Process Assistant at our flagship RAD1 site in Antioch, Tennessee, you'll play a crucial role in ensuring Amazon operations sites get the tech equipment they need, exactly when they need it.

What Makes This Role Special:

This isn't your typical support role. You'll be the critical link in our yard operations, managing the flow of trucks and trailers through our Yard Management System (YMS). Your expertise in checking vehicles in and out will directly impact delivery operations across Amazon's network. Working closely with Area Managers, you'll have your finger on the pulse of daily operations within RAD1, identifying bottlenecks and implementing solutions that make a measurable difference in efficiency.

How You'll Contribute:

Every day, you'll be the bridge between different teams and departments, ensuring seamless communication and operations. You'll maintain constant communication with inbound and outbound teams, coordinating the movement of critical equipment and materials. Your role in yard support operations

from truck check-ins to trailer management through YMS
will be essential to keeping our supply chain moving.

Your Work Environment:

You'll be based at RAD1 in Antioch, Tennessee, working Monday through Friday from either 6am-2:30pm or 8:45am-5:15pm. This role requires someone who thrives in a dynamic environment and can maintain yard access coverage to support our delivery operations. You'll work alongside Associates, Supply Chain Logistics Managers, support agencies, external carriers and in a collaborative team setting.

What We're Looking For:

We need a dynamic, organized self-starter who can hit the ground running. You should be comfortable working independently while maintaining strong communication with multiple stakeholders throughout the day. Your ability to stay organized and proactive will be essential as you support various areas within our fulfillment operations. Additionally, you will be responsible for ensuring strict adherence to all yard safety protocols and overseeing yard safety compliance across operations. Basic computer proficiency is required, including familiarity with standard office applications and systems. We're looking for someone with a strong willingness and adaptability to learn new skills, particularly the ability to deep dive into research and problem-solving when faced with new challenges or unfamiliar processes. Your curiosity and commitment to continuous learning will be key to your success in this role. Key job responsibilities Yard and Carrier Management Support communication of yard movement through Yard Management System (YMS) and verbally with dock personnel Perform daily functions to maintain yard accuracy and ensure trailer locations are current in real-time systems Correspond with multiple shipping companies and their contacts to maintain inbound appointment compliance records Track carrier arrival and departure times for carrier scorecard development Cross-Functional Coordination Facilitate the relationship between Inbound (IB) and Outbound (OB) RAD teams to ensure seamless trailer flow Coordinate trailers to corresponding dock doors and cross docks using appropriate scheduling protocols Communicate effectively with fellow employees and coordinate activities according to operational needs Communicate effectively / professionally via email/ phone with Parcel, LTL, FTL transportation providers for daily volume projections and driver arrival ETA. Shipment Execution and Tracking Use multiple shipping company software platforms to schedule shipments and generate shipping labels Track packages in transit and monitor shipment status from origin to destination Troubleshoot shipping problems and errors to resolution, escalating complex issues when necessary Compliance and Safety Maintain comprehensive understanding of shipping requirements, rules, and obligations by carrier, destination, and package type Ensure all safety measures and precautions are in place and actively used regarding dock operations and trailer movements Verify compliance with carrier-specific appointment windows and documentation requirements Additional Responsibilities Perform additional duties as assigned to support overall transportation operations and departmental objectives Basic Qualifications

1+ years of Microsoft Office products and applications experience
High school or equivalent
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Work 40 hours/week, and overtime as required Preferred Qualifications
2+ years of Microsoft Office products and applications experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. USA, TN, Antioch

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