JOB SUMMARY

This position coordinates the activities to support the order fulfillment process; researches and resolve issues relating to customer service between the RDC (regional distribution center) and OPCOs (operating company). The scope of responsibility also includes resolving issues related to product integrity and shelf life quality inbound to the RDC facilities and also outbound to the operating companies in the region. The position requires establishing and maintaining working relationships with customers, suppliers and other agencies that enforce compliance on any number of product-related issues with an emphasis on product recalls. The associate must possess excellent customer relations management skills.

RESPONSIBILITIES

Understand order fulfillment processes/systems and how they relate to the RDC operations and operating companies. Understand the RDC requirements for master file data and the process for maintaining accurate and complete data. Act as the RDC liaison with the operating companies researching and resolving all issues relating to product condition, shelf life, mis-picks, overages, shortages, customer complaints, vendor-related issues and any other issues leading to discrepancy claims. Collaborate with Supplier Compliance Coordinator on vendor-related OPCO claims to determine root cause resolution. Review associated research and assists with decisions associated with claim approval/denial. Communicate effectively, both written and verbal, with all levels of the organization. Work effectively with RDC departments as well as corporate departments to support the order fulfillment process. Provides direction and assistance for inbound product purchase order issues to facilitate product receipt. Generate required unbilled purchase orders or purchase order modifications to ensure proper billing and traceability. Research and resolve issues relating to all master file data critical to the RDC operations to include communicating with Coding and Standards and Supply Chain Management to ensure data accuracy. Work with Sysco Merchandising and Supply Chain Services (SMS), Supply Chain Inventory Management (SCIM), Supply Chain Operations (SCOPS), Sysco Quality Assurance, operating companies and various government regulatory agencies concerning product recalls, withdrawals, and other food safety and quality-related issues. Review data related to all recalls for RDC affected product as well as product shipped to operating companies and determines product disposition based upon direction received from Sysco Quality Assurance. Accurately maintains and reports appropriate \"recall\" files to ensure regulatory compliance. Monitor all RDC product shelf life to ensure proper rotation, salability and compliance with corporate policies. Works with SCIM and OPCO to maximize salability without risk of distribution of expired products to reduce shrink and ensures vendor credit when necessary. Ensure defective, outdated, overstocked and mis-shipped product is returned or destroyed, and that proper credit is issued from suppliers. Initiates vendor claims and provides documentation to various RDC departments to initiate and execute product returns. Produce timely communications to the supervisor on order fulfillment-related issues. Provide input on communication process improvement. Provide input on Standard Operating Procedure improvement. Write and review periodic status reports. Provide back up support to the Supplier Compliance Coordinator as needed. Maintain accurate files and filing systems. Ensure that the work area is clean, secure, and well-maintained. Report any unfixable or unsafe issues to the supervisor. Observe and enforce all safety rules to reduce accidents and injuries. Ensure office equipment is used safely and professionally. Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook, etc). Comply with all applicable State/Federal laws, regulations and policies (i.e. OSHA, HACCP, BRC, etc.) Support food safety policies, standard operating procedures, and prerequisite food safety control programs that meet legal and quality requirements and industry best practices as defined in our Food Safety Commitment documentation. Accept additional responsibilities or special projects as requested. Other duties may be assigned.

QUALIFICATIONS

Education:

High school graduate or General Education Diploma (GED) required. Bachelors Degree (B.A.) from an accredited college or university preferred;

Experience:

Three to five years of applicable experience; or equivalent combination of education and experience.

About Sysco:

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 58,000 associates, the company operates 343 distribution facilities worldwide and serves more than 650,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion. Information about our CSR program, including Sysco's 2020 Corporate Social Responsibility Report, can be found at sysco.com/csr2020reportSysco is proud to be recognized by Newsweek as America's Most Responsible Companies for 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