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H
Hossainkhail & Romero Communications LLC
Store Manager Total Wireless Authorized Retailer
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Based on Virginia data
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What they do
A Vendor Manager manages relationships with a company's vendors and oversees vendor procurements or sales performance. Manages vendor contracts. Tracks and reports on vendor sales performance. Manages procurement records and inventories. May assist with training provided to vendors to support product sales or services.
$137,590 / year median in Virginia
+2% projected growth
Job Description
About Us Hossainkhail & Romero Communications LLC is a fast-growing Total Wireless Authorized Retailer powered by Verizon. We are building a high-performance team focused on world-class customer service, operational excellence, and growth. As we expand across Maryland, Delaware, Virginia, and surrounding markets, we are seeking a driven Store Manager who wants to grow with us and help shape the future of our company. Position Summary The Store Manager is responsible for leading daily store operations, driving sales, developing staff, and ensuring every customer receives an exceptional Total Wireless experience. This role requires strong leadership, accountability, and the ability to execute at a high level in a fast-paced retail environment. Key Responsibilities Sales Leadership & Performance Achieve and exceed all store KPIs, including: Gross Activations (GA) Multi-line conversions Device sales Accessory attach rate Autopay enrollment Device protection Home Internet activations Retention Rates Set daily sales goals and motivate the team to achieve them. Coach sales associates on selling techniques, customer service, and objection handling. Lead local marketing, outreach efforts, and in-store promotions. Store Operations Maintain a clean, organized, and compliant retail environment. Ensure proper cash handling, safe procedures, and time-delay safe compliance. Manage inventory, ordering, receiving, and shrink control. Oversee all opening and closing duties. Resolve customer escalations and ensure outstanding customer satisfaction. Leadership & Team Development Recruit, interview, hire, and train new team members. Provide ongoing coaching, performance reviews, and corrective actions when needed. Promote a positive, results-driven team culture. Create and manage weekly work schedules. Compliance & Reporting Ensure adherence to Total Wireless/Verizon operational standards and policies. Maintain HR documentation and state employment compliance. Submit daily, weekly, and monthly reporting to ownership. Qualifications Minimum 2 years of retail management experience (wireless preferred). Demonstrated ability to lead and develop a sales team. Strong understanding of sales techniques and customer experience execution. Excellent organizational and problem-solving skills. Ability to work days, evenings, weekends, and holidays as required. Bilingual in Spanish or Haitian Creole is a plus. What We Offer Hourly Range $18-$20 Performance-based bonuses Rapid growth opportunities as we expand to multiple locations Professional development and leadership training Supportive and team-oriented work environment Opportunity to help build our flagship location