Location:

Miami, FL/Las Vegas, NV/Austin, TX\n

Duration:

6 months\n

Description:

\nFleet Support Analyst will actively engage in the operational uptime of our fleet.\nThe primary responsibilities include the live troubleshooting of hardware/software-related issues, interfacing with operators, capturing the troubleshooting details in Jira and feeding this back to our Fleet Support Engineering team.\nAs a contract Fleet Support Analyst, you will make sure that the daily tasks are complete, meeting our Service Level Agreements (SLA's) and to Client standard. Additionally, you will be responsible for maintaining productivity, quality and safety standards during their designated shift.\n

Responsibilities:

\nPoint of contact for real-time escalation of fleet issues\nPerform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures.\nEscalate unresolved issues and ensuring timely intervention by higher-level teams.\nDocument issue resolution processes: Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements.\nAnalyze historical data and identify trends: Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures.\nCommunicate effectively and build trust: Collaborate seamlessly with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams.\n

Qualifications:

\nMinimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.\nStrong analytical and problem-solving skills with the ability to think critically under pressure.\nExcellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.\nDemonstrated proficiency in data analysis and interpretation.\nAbility to work independently and manage multiple tasks concurrently in a fast-paced environment.\nStrong commitment to safety and adherence to strict quality standards.\n

Preferred Qualifications:

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