Purpose:

\nSupports the IoT Sensor Support organization through installation scheduling, resource allocation, workload management, and service order coordination. Assists in ensuring field resources are effectively utilized to meet installation demand while maintaining customer service objectives. Monitors schedules, service order inventories, and resource availability to identify operational issues, recommend solutions, and support efficient execution of IoT installation activities. Collaborates with field operations, dispatching teams, installers, and management to optimize workload distribution and installation performance.

About the role:

No direct reports.\nContributes as an individual contributor within the Resource Management and IoT Sensor Support teams.\nSupports Engineering Operations, Inspection Services, and IoT Sensor Support through scheduling, workload analysis, service order management, and territory planning.\nProvides recommendations regarding inspector utilization, schedule optimization, and resource allocation.\nSupports daily operational decision-making through analysis of reports, dashboards, schedules, and service order inventories.\nCoordinates activities across multiple business groups including Customer Success, Dispatch, Inspection Services, and IoT Operations.

Education and Experience:

Associate degree or equivalent work experience required.\nBachelor's degree in Business, Operations Management, Supply Chain, Analytics, or related field preferred.\n1-3 years of experience in customer service, operations support, dispatching, workforce management, scheduling, or resource planning.\nExperience working with reporting tools, scheduling systems, or operational analytics preferred.\nExperience using Microsoft Office applications, particularly Excel and Power BI, preferred.\nExperience using PeopleSoft, or any ERP software suit\nExposure to field service, logistics, installation operations, or IoT support environments is a plus.

Knowledge and Skills:

Strong analytical and problem-solving skills.\nUnderstanding of scheduling, workload balancing, and resource allocation concepts.\nAbility to analyze data and identify trends.\nStrong organizational and time management skills.\nExcellent verbal and written communication skills.\nDetail-oriented with strong follow-through.\nAbility to prioritize competing demands in a fast-paced environment.\nStrong customer service mindset.\nProficiency with Microsoft Excel, Outlook, Teams, and Power BI.\nAbility to collaborate effectively across multiple departments.\nAdaptability and flexibility in response to changing business needs At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Level:

04\n

Hiring Manager:

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