3.0 Glen Allen, VA Job Details Full-time $60,000
$90,000 a year 16 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Tuition reimbursement Adoption assistance Parental leave Vision insurance Employee discount Life insurance Qualifications Customer training On-site technical support Client onboarding Customer satisfaction tracking In-person customer service Mid-level Incident Escalation Team training Customer engagement Physical inventory counts for inventory management Project implementation Cross-functional collaboration Account management Escalation handling Project stakeholder communication Cross-functional communication Full Job Description Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world.

For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™. Global Reach with a Local Touch 140+ years serving healthcare Over 14,000 teammates worldwide Serving healthcare partners in 80 countries Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland 40+ distribution centers Portfolio of 300 propriety and branded product offerings 1,000 branded medical product suppliers 4,000 healthcare partners served Benefits Comprehensive Healthcare Plan

Medical, dental, and vision plans start on day one of employment for full-time teammates. Educational Assistance
We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program. Employer-Paid Life Insurance and Disability
We offer employer-paid life insurance and disability coverage. Voluntary Supplemental Programs
We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs. Support for your Growing Family
Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family. Health Savings Account (HSA) and 401(k)
We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits. Paid Leave
In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave
including parental leave. Well-Being
Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs
all at no cost to you.

Salary:

$60,000

$90,000 The anticipated salary range for this position is $60K
90K, with final compensation based on experience, skills, education, and location.

Business Title:

Implementation Analyst, Technology Solutions Job Summary Responsible for supporting customer implementation events within both the new account and existing account spaces. Works closely with internal implementation project managers and other cross-functional teams to ensure the customer is prepared to successfully use the OM portfolio tool for which they have contracted. Works on projects and project-related initiatives as assigned by leadership including pre-go-live, go-live and post-go-live activities. Travel to assigned customer accounts to do this work is required and is estimated to be up to 65% of the time. Core Responsibilities Assist in implementation projects at customer locations by conducting various pre-go-live, go-live and post-go-live activities including pre-scan, physical inventory, training of clinical team, supply chain team, and management level personnel. Evaluate existing customer processes to identify any potential process concerns or modifications needed for technology platform to work successfully. Participate in project team calls and provide information and observations of progress, action items, potential concerns and barriers. Collaborate with teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts. Present functionality, upgrades and modules to customers as part of a new customer event, existing customer event or at request and approval from leadership. Monitor customer satisfaction through various interactions and presence at customer location; address issues and escalate any identified concerns to project manager or leadership as appropriate. Performs other duties as assigned If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. 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